Cisco Smart Net Total Care - Service Firepower 2120 ASA AP

The Cisco Smart Net Total Care service for the Firepower 2120 ASA appliance delivers enterprise-grade assurance for your security infrastructure. In a world where the Internet of Everything drives productivity, efficiency, and seamless customer experiences, your network must stay available, secure, and adaptive. This service package is designed to maximize uptime, accelerate issue resolution, and simplify management for the Cisco Firepower 2120 ASA platform, ensuring you can focus on business outcomes while Cisco takes care of the rest. From proactive health monitoring to rapid hardware replacement and software updates, Smart Net Total Care provides the support backbone that keeps your security posture strong and your digital services continuously delivering value.

• Proactive network health and real-time support: With 24x7 access to Cisco’s Technical Assistance Center (TAC) and proactive monitoring, you gain early visibility into device health, security posture, and performance trends. This means potential issues are identified before they impact users, and you receive timely guidance to keep the Firepower 2120 ASA running at peak efficiency. The result is fewer surprises, reduced mean time to repair, and greater confidence in your security infrastructure.
• Comprehensive hardware and software coverage: Smart Net Total Care combines hardware replacement options, software updates, and upgrade rights to ensure your Firepower 2120 ASA remains compatible with evolving threat landscapes and software ecosystems. This coverage helps minimize downtime and ensures you benefit from the latest security features, threat intelligence, and performance enhancements without costly delays.
• Asset and license management: Centralized entitlement management simplifies administration by aligning device coverage with your asset inventory. You’ll have streamlined access to license entitlements, maintenance windows, and renewal options, making it easier to stay compliant and to scale protection as your network grows. This is especially valuable for organizations managing multiple Firepower appliances or mixed Cisco platforms.
• Security-focused updates and compliance support: The service supports timely delivery of software updates, security patches, and policy alignment recommendations. You’ll receive notifications about critical vulnerabilities, guidance on remediation, and documentation to help maintain regulatory compliance—so your security posture stays ahead of evolving threats.
• Flexible renewal, scalability, and peace of mind: As network needs change, Smart Net Total Care offers flexible contract terms and scalable coverage across Cisco devices. This enables you to extend protection to additional appliances or adjust service levels, ensuring your security architecture remains resilient while optimizing total cost of ownership.

Technical Details of Cisco Smart Net Total Care - Service Firepower 2120 ASA AP

• Specifications not provided in the input data. Please refer to your Cisco sales representative or contract documentation for exact coverage terms, response times, and hardware/software entitlements.

How to install Cisco Smart Net Total Care - Service Firepower 2120 ASA AP

Activation and onboarding of Cisco Smart Net Total Care for the Firepower 2120 ASA appliance is designed to be straightforward and aligned with Cisco’s support workflow. The process typically involves confirming an active Smart Net Total Care contract for the device, registering the appliance in Cisco’s support ecosystem, and configuring your preferred notification and escalation settings. Below are common onboarding steps to help you get started:

• Verify you have an active Smart Net Total Care contract that covers the Firepower 2120 ASA appliance.
• Gather the device’s serial number, model information, and administrative contact details for onboarding.
• Log in to the Cisco Support or MyCisco portal and register the Firepower 2120 ASA to the Smart Net Total Care entitlement.
• Configure monitoring preferences, alert recipients, and maintenance windows with Cisco TAC guidance as needed.
• Plan for any required firmware updates or policy configurations in coordination with Cisco’s support team to minimize disruption.

Frequently asked questions

• What is Cisco Smart Net Total Care for the Firepower 2120 ASA AP?
  A comprehensive, industry-standard support and maintenance service from Cisco that combines hardware and software coverage, proactive monitoring, access to Cisco TAC, and entitlement management to help secure and stabilize your Firepower 2120 ASA deployment.
• What does the service include?
  Core benefits typically include 24x7 TAC access, hardware replacement coverage, software updates and upgrade rights, proactive monitoring, vulnerability advisories, and license/asset management to simplify administration.
• How do I enroll or activate the service?
  Enrollment usually requires an active Smart Net Total Care contract for the device, device identifiers (serial number/model), and registration through Cisco’s support portal or your Cisco account administrator. Your Cisco account team can guide you through the onboarding process.
• Can I expand coverage to additional devices?
  Yes. Smart Net Total Care is designed to scale with your network. You can add more Cisco devices to the same contract or extend coverage across multiple platforms as your deployment grows, subject to contract terms.
• How are updates and upgrades delivered?
  Software updates, security patches, and upgrade rights are included as part of the service, with Cisco coordinating delivery and ensuring compatibility with your Firepower 2120 ASA appliance and related environments. Stay informed through portal notifications and TAC guidance.