Cisco Smart Net Total Care - Service Full PoE IP Base

With so much depending on your network, even a routine issue can have a major effect on your customers, your employees, and your business profitability. Cisco Smart Net Total Care delivers comprehensive, proactive support that keeps your Cisco ecosystem running smoothly—from the moment you purchase to ongoing optimization. This Service Full PoE IP Base package combines robust hardware and software coverage, PoE readiness, and a solid IP Base software foundation to maximize uptime, security, and performance across your network. It’s designed to minimize delays, reduce mean time to repair, and give your IT team the confidence to focus on strategic initiatives rather than reactive firefighting.

• 24/7 Cisco TAC access and proactive monitoring: Enjoy around-the-clock technical assistance from Cisco’s highly trained experts, plus continuous health checks and proactive diagnostics that spot issues before they impact users, delivering faster resolutions and less disruption to your business.
• Next Business Day hardware replacement in most regions: When a covered device experiences a failure, Cisco commonly ships a replacement unit the next business day, helping you restore services quickly and minimize downtime in critical environments.
• Software updates and IP Base license management: Stay current with ongoing software updates, security patches, and bug fixes that align with the IP Base feature set, reducing manual maintenance and enabling your devices to operate securely and efficiently.
• PoE readiness and power delivery visibility: Coverage extends to PoE-enabled devices, ensuring reliable power delivery for critical endpoints while providing visibility into power consumption, alerts for power anomalies, and rapid remediation guidance when needed.
• Lifecycle management and asset visibility through Cisco portals: Access comprehensive tools for case tracking, asset inventory, renewal planning, and proactive health dashboards, simplifying IT operations and helping you optimize device lifecycles.

Technical Details of Cisco Smart Net Total Care

• Service type: Smart Net Total Care – Full Service with PoE IP Base, a unified coverage option designed to protect both hardware and software across eligible Cisco devices.
• Coverage scope: 24x7 technical assistance, proactive monitoring, and problem avoidance for covered Cisco hardware and software assets, with a focus on minimizing downtime and expediting issue resolution.
• Hardware replacement: Next Business Day (NBD) advanced replacement in many regions, with streamlined RMA processes and efficient logistics to shorten service interruptions.
• Software updates and licensing: Access to ongoing software updates and bug fixes within the contract entitlements, plus license management aligned to the IP Base capability, helping devices stay secure and feature-rich.
• Lifecycle and asset management: Tools and portal access for asset inventory, case management, renewal reminders, and proactive health insights to optimize device lifecycles and IT operations.

How to install Cisco Smart Net Total Care - Service Full PoE IP Base

• Confirm eligibility and activate coverage: Work with your Cisco representative or reseller to verify that your devices are eligible for Smart Net Total Care and that you have an active contract that includes the Full PoE IP Base option.
• Register devices and entitlements: Add each supported device by serial number or SKU in the Cisco Customer Care Portal, and attach them to the SNTC entitlement to enable service coverage on the specific assets.
• Configure the service profile: Choose the appropriate coverage window, severity handling, and notification preferences within the portal to align with your operational needs and service expectations.
• Enable proactive monitoring and alerts: Turn on automated health checks, threshold-based alerts, and proactive diagnostics to receive timely notices before issues escalate, ensuring rapid response and continuous visibility.
• Plan renewals and governance: Set renewal reminders, confirm contract terms, and coordinate with your account team to extend coverage before expiration, preserving uninterrupted protection and support.

Frequently asked questions

• What is Cisco Smart Net Total Care? Cisco Smart Net Total Care is a comprehensive service program that provides 24x7 technical support from Cisco, hardware replacement options, software updates, and lifecycle management to keep eligible Cisco devices operating reliably and securely.
• What does the Full PoE IP Base option include? The Full PoE IP Base option covers PoE-capable devices and includes the IP Base software feature set, delivering a balanced combination of hardware support, software updates, and power delivery visibility—designed for networks with powered endpoints and switches that rely on PoE power.
• Which devices are eligible for coverage? Eligible Cisco devices within the scope of your SNTC contract, including PoE-enabled switches and other supported hardware and software assets, can be covered. Eligibility varies by product family and contract terms, so consult your Cisco account team for a precise list.
• How fast is the support response? Cisco TAC offers 24/7 access with response times defined by severity levels. Critical priority issues are addressed with heightened urgency to restore service, while lower severities receive timely guidance and resolution paths from experienced engineers.
• Can I upgrade or change my coverage later? Yes. You can upgrade to a higher service level or adjust your coverage to include additional devices or features by contacting your Cisco partner or account representative, with renewals coordinating a seamless transition.
• Is software updating automated under this service? Yes. Software updates and security patches are included within the covered entitlement, helping you maintain current protection against vulnerabilities without manual interventions.
• Do I need to renew annually? Smart Net Total Care is typically renewed on an annual basis, but terms can vary by region and contract. Ongoing renewals help preserve continuous protection and support without gaps.
• How does the PoE aspect support my network? The PoE coverage ensures power-enabled devices receive reliable support and visibility into power delivery, reducing outages related to power issues and helping you maintain uptime for critical endpoints such as IP phones, wireless access points, and cameras.
• What tools are available for asset and service management? The Cisco Customer Care Portal provides asset inventory, case management, health dashboards, and renewal reminders, giving IT teams a centralized view of coverage status and device health across the network.
• Can I rely on Cisco for diagnostics and proactive maintenance? Yes. The combination of 24/7 TAC access and proactive monitoring helps identify potential issues early, enables preventive maintenance, and supports a smoother operation for complex, multi-vendor environments.