The Internet of Everything elevates how organizations innovate, collaborate, and scale. At the center of this transformation is a reliable, secure, and intelligently managed network that can support critical applications, diverse devices, and cloud integrations. Cisco Smart Net Total Care for VMware is designed to shield your virtualization investments with proactive support, comprehensive coverage, and streamlined service delivery for up to 10 VMware-enabled devices. This service blends Cisco’s renowned technical expertise with VMware-focused care, delivering faster issue resolution, continuous visibility, and a clear path to optimized performance across your virtualized data centers.

• Comprehensive coverage for up to 10 VMware-enabled devices, ensuring consistent support across your virtualized infrastructure.
• 24x7 access to Cisco Technical Assistance Center (TAC) with proactive monitoring, diagnostics, and rapid issue resolution.
• Software updates, patch management, and access to licensed firmware and security advisories to keep your environment secure and up to date.
• Hardware replacement and escalation options aligned with Cisco service level agreements to minimize downtime and business impact.
• Seamless integration with VMware ecosystems for optimized performance, capacity planning, and cloud-connected operations.

With Cisco Smart Net Total Care for VMware, you gain a holistic view of your virtualization footprint, backed by Cisco’s industry-leading support framework. The service helps you manage risk by delivering proactive diagnostics that anticipate issues before they impact users, while providing clear guidance for remediation. This means fewer firefighting moments and more time to focus on strategic initiatives like workload optimization, disaster recovery planning, and cloud-first modernization. The VMware-focused scope ensures that telemetry, configurations, and compatibility considerations are aligned with the realities of virtualized data centers, including vSphere, virtual machines, resource pools, and storage integration. In short, it’s a service that translates Cisco’s network expertise into tangible improvements in uptime, predictability, and operational efficiency for your VMware environment.

Administrators will appreciate the predictability of maintenance cycles, the speed of problem resolution, and the confidence that comes from having Cisco’s global engineering resources at their disposal. The service is designed to scale with your organization, offering a predictable cost model and a streamlined renewal process that reduces administrative overhead. Whether you’re running mission-critical workloads, distributed applications, or multi-site virtualization, Smart Net Total Care for VMware helps ensure that your virtualized fabric remains resilient, secure, and aligned with evolving business needs.

Beyond the core assistance, this offering emphasizes lifecycle management. You’ll receive proactive notices about product end-of-life and end-of-support milestones, guidance on recommended migrations or upgrades, and best-practice recommendations for VMware integration. Security considerations are woven throughout, with access to Cisco’s security advisories and configuration guidance to safeguard connectivity to cloud services and cross-site networks. In combination with VMware ecosystem tooling, this coverage supports efficient capacity planning, performance tuning, and a streamlined path to digital transformation.

For IT teams managing a mix of physical and virtual infrastructure, the value proposition is clear: optimized support, reduced risk, and a service that understands how VMware workloads interact with the broader network. The Cisco Smart Net Total Care service is designed to be a unifying layer of protection—covering hardware, software, and technical expertise—so you can focus on delivering reliable services to your users while maintaining control over total cost of ownership. The result is a more resilient virtualization strategy, faster remediation when incidents occur, and a more predictable path to future VMware upgrades and cloud integrations.

Technical Details of Cisco Smart Net Total Care - Service VMware For 10 Devices

• Coverage includes 24x7 access to Cisco TAC for VMware-optimized environments, with escalation paths tailored to virtualized workloads.
• Device scope: up to 10 VMware-enabled devices under a single Smart Net Total Care contract, simplifying administration and renewals.
• Software access: access to Cisco software updates, security advisories, bug fixes, and upgrade guidance relevant to VMware workloads.
• Hardware replacement: next-business-day hardware replacement where available, subject to regional availability and contracted SLA terms.
• Telemetry and diagnostics: proactive monitoring, remote diagnostics, and telemetry sharing to accelerate problem detection and resolution.
• Lifecycle management: proactive notices for end-of-life, end-of-support, and recommended migration paths to maintain optimal performance.
• Security guidance: alignment with Cisco security best practices for protected connections to clouds and hybrid environments.
• Specification note: specifications sourced from Synnex catalog (UPC/SKU dependent); verify exact details in the product listing for your SKU.

How to Install Cisco Smart Net Total Care - Service VMware For 10 Devices

Smart Net Total Care is a service contract rather than software you install, but activating and configuring it within a VMware environment involves a clearly defined onboarding process. Follow these steps to ensure your 10-device coverage is properly registered and ready to support your virtualization stack:

• Step 1: Confirm eligibility and purchase the Smart Net Total Care for VMware contract covering up to 10 devices, ensuring alignment with your organization’s procurement and licensing policies.
• Step 2: Compile a complete inventory of VMware-enabled devices to be covered, including serial numbers, SKUs, VMware ESXi versions, and host/vCenter associations.
• Step 3: Register the service contract with Cisco using your organization’s Cisco account, and provide the inventory data and contract details requested during onboarding.
• Step 4: Configure basic telemetry sharing and approval workflows as required to enable proactive monitoring and remote diagnostics through Cisco’s dashboards.
• Step 5: Coordinate with your VMware administrators to align maintenance windows, alert thresholds, and escalation contacts so that Cisco TAC can reach the right teams when needed.

Frequently asked questions

• What is Cisco Smart Net Total Care for VMware? It’s Cisco’s premier service offering that provides 24x7 technical support, hardware replacement options, software updates, and proactive monitoring for VMware-enabled devices, helping ensure uptime and performance of virtualized workloads.
• What does “For 10 Devices” mean? The contract covers up to ten VMware-connected devices within a single service agreement, enabling centralized management and support for mid-sized to larger VMware environments.
• Does it include hardware replacement? Yes. Depending on the device type and geographic region, next-business-day hardware replacement is available as part of the service package to minimize downtime and disruptions to business-critical applications.
• How do I access support and updates? You gain 24x7 access to Cisco TAC, along with software updates, security advisories, and recommended upgrades for VMware workloads to keep your environment current and secure.
• Is VMware integration required? The service is designed to support VMware environments, with guidance and automated considerations to optimize management of virtualized data centers, though it can complement broader network support across mixed environments.