Cisco Smart Net Total Care Software Support - 1 Year - IOS XR Software

Discover enterprise-grade protection for your Cisco IOS XR environments with Cisco Smart Net Total Care Software Support — a comprehensive 1-year service designed to maximize uptime, reliability, and value. This 24x7 technical support program provides proactive coverage, software updates, and access to Cisco’s extensive web knowledge base, delivering peace of mind for network teams managing mission-critical infrastructure. With fast access to expert guidance and a clear path to fixes, your deployment stays secure, compliant, and optimized for performance.

• 24x7 technical support from Cisco experts with rapid, reliable response times to keep critical networks running and minimize downtime.
• Comprehensive coverage for IOS XR software, including timely access to updates, patches, and recommended configurations to boost stability and performance.
• Web knowledge base access that empowers your team with self-service resources, step-by-step guidance, and best-practice templates for faster problem resolution.
• Investment protection through proactive diagnostics, hardware/software compatibility guidance, and lifecycle planning to extend device longevity and optimize TCO.
• Transparent 1-year service duration with renewal options and scalable entitlements that align with growing networks and evolving business needs.

Technical Details of Cisco Smart Net Total Care Software Support - 1 Year - IOS XR Software

• Service type: Software Support for Cisco IOS XR
• Coverage: 24x7 technical assistance and access to Cisco support resources
• Duration: 1 year from activation or renewal
• Delivery method: Remote technical support with access to online knowledge base
• Includes: Software updates, patches, upgrade advisories, and proactive guidance for IOS XR deployments
• Eligibility: Applicable to eligible Cisco IOS XR platforms as part of the Smart Net Total Care program

how to install Cisco Smart Net Total Care Software Support

• 1) Verify your Cisco account status and confirm enrollment in Smart Net Total Care for IOS XR software.
• 2) Check the device models and service entitlement using the product’s UPC or SKU in your Cisco account or reseller portal.
• 3) Activate the service through Cisco's support portal and link the entitlement to the target IOS XR devices in your network inventory.
• 4) Access the web knowledge base to locate software update guidance, deployment best practices, and troubleshooting articles.
• 5) Configure alerting and reminder settings to stay informed about new updates, advisories, and proactive health checks, and coordinate with Cisco support for major upgrades when recommended.

Frequently asked questions

• Q: What does Cisco Smart Net Total Care Software Support include for IOS XR?
  A: It provides 24x7 technical support, access to Cisco’s web knowledge base, software updates and upgrade advisories, and proactive coverage to protect and optimize IOS XR deployments for one year.
• Q: How long is the service period?
  A: The standard coverage is 12 months from activation or renewal, with options to extend based on your network needs.
• Q: Which devices are eligible?
  A: Eligible Cisco IOS XR platforms qualify for Smart Net Total Care coverage; eligibility is confirmed in your Cisco account or through your Cisco reseller.
• Q: How do I access support?
  A: After activation, you can contact Cisco support 24/7 via the official support portal and designated phone lines to receive expert assistance.
• Q: Can I get software updates and patches?
  A: Yes. Software updates, patches, and upgrade advisories are included to keep IOS XR devices current, secure, and performing at peak levels.