Cisco Smart Net Total Care Software Support - 1 Year - Service Ios Xr Software 3des

CiscoSKU: 6747752

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Sale price$2,233.15

Description

Experience enterprise-grade confidence with Cisco Smart Net Total Care Software Support for a full year. This service is engineered to keep your Cisco IOS XR deployments operating at peak performance by delivering 24x7 technical support, proactive monitoring, and rapid access to Cisco’s expert engineers. Designed for organizations that rely on mission-critical routing, data center, and service provider infrastructure, this software support plan provides a dependable safety net for complex IOS XR environments. With a focus on continuous availability, this offering combines robust issue resolution, timely software updates, and streamlined service activation to minimize downtime and maximize network uptime. If your goals include faster incident resolution, predictable maintenance costs, and ongoing access to Cisco knowledge, this product is crafted to align with your priorities while maintaining a strong emphasis on security, reliability, and efficiency.

  • Round-the-clock technical support: Enjoy 24x7 access to Cisco's support engineers, ensuring that critical issues are triaged, escalated, and resolved quickly no matter the time or zone. This reduces mean time to repair (MTTR) and helps your operations maintain service level commitments even during peak periods.
  • One-year service window: A full 12-month contract designed to provide long-term coverage for your IOS XR software ecosystem, including access to updates, enhancements, and ongoing technical guidance as your network evolves.
  • IOS XR software focus with 3DES security: Specifically tailored for Cisco IOS XR deployments, with security and encryption considerations such as 3DES support to help protect management channels and sensitive data while you manage devices, routes, and services at scale.
  • Phone and remote support for rapid recovery: The service includes dedicated telephone support and remote assistance to accelerate root-cause analysis, troubleshooting, and remediation, so your team can restore services with confidence and speed.
  • Comprehensive coverage through Cisco Smart Net ecosystem: Beyond simple troubleshooting, the plan integrates with the Cisco Smart Net Total Care portal, enabling access to case tracking, access to software advisories, and a centralized view of your covered devices and software licenses for easier management and reporting.

Technical Details of Cisco Smart Net Total Care Software Support - 1 Year - IOS XR Software 3DES

  • Service type: Software Support under Cisco Smart Net Total Care, focused on IOS XR software environments and related services.
  • Coverage window: 24x7 technical support to handle urgent issues, complex escalations, and critical outages with professional guidance and quicker resolutions.
  • Software scope: IOS XR software platforms and associated maintenance activities, including access to software advisories, updates, patches, and compatibility guidance to keep your devices secure and current.
  • Security considerations: Includes support considerations for 3DES-related configurations and secure management of Cisco IOS XR devices, helping you protect control planes and management interfaces as part of a broader security posture.
  • Access and tools: Access to the Cisco Smart Net Total Care portal for case management, proactive notices, and streamlined communications with Cisco engineers and support teams.

How to install Cisco Smart Net Total Care Software Support

The installation of Cisco Smart Net Total Care Software Support is a service activation and onboarding process rather than a traditional software install. To get started, follow these practical steps to ensure your coverage is properly applied and you can begin benefiting from 24x7 support and software updates as soon as possible.

Step 1 — Confirm eligibility and purchase: Verify that your organization has a valid Smart Net Total Care contract or related service order. Ensure that the devices running IOS XR are included under the scope of the warranty or service entitlement you have purchased, and gather the contract details so they can be linked to your devices in Cisco’s systems.

Step 2 — Prepare device inventory and identifiers: Collect the serial numbers, model types, and IOS XR software versions for the routers and switches under management. Having a clean inventory helps the Cisco team map devices to the correct service contract and enables accurate case routing and coverage tracking.

Step 3 — Access the Cisco support portal: Use your Cisco.com credentials to log into the Smart Net Total Care portal. If your organization uses multiple accounts or regions, make sure you’re accessing the primary account that owns the service contract and the devices associated with it.

Step 4 — Link devices to the service: In the portal, attach your devices to the active Smart Net Total Care contract by entering service contract numbers or purchase identifiers as required by the platform. This wiring ensures that case routing, alerts, and software advisories are correctly aligned with the devices you manage.

Step 5 — Configure alerts and notification preferences: Set up preferred channels for alerts (email, portal notifications, or phone-based escalations) and tailor severity levels so that your network operations center is promptly informed of issues that require attention.

Step 6 — Validate access to updates and advisories: Confirm that you can access software advisories, firmware and software updates, and engineering guidance from the portal. Test downloading a sample advisory or update to validate permissions and network access from your side.

Step 7 — Engage with Cisco support: When you encounter a real incident, open a new service request through the portal or via phone, referencing the affected devices and the contract. Provide context, symptom details, logs, and scope to help engineers accelerate triage and resolution.

Step 8 — Review and optimize: Periodically review service logs, incident trends, and update cycles. Use the portal’s reporting features to monitor performance, coverage, and adherence to agreed response times, and adjust notification settings or device scope as needed to maintain alignment with evolving network requirements.

Frequently asked questions

  • What exactly is covered by Cisco Smart Net Total Care Software Support for IOS XR?

    This service primarily covers technical support for Cisco IOS XR software deployments, access to Cisco engineers, and software advisories and updates. It is designed to help you troubleshoot, resolve, and optimize Cisco IOS XR-based networks with 24x7 coverage and a one-year service window.

  • How long does the coverage last?

    The coverage lasts for 12 months from the start date of the contract or activation. After the term ends, you may renew or adjust the service to continue receiving ongoing support and updates as part of Cisco’s maintenance programs.

  • What kind of support channels are available?

    Support is available via phone and the Cisco Smart Net Total Care portal. This includes case management, status updates, engineering guidance, and access to software advisories to help you stay current with IOS XR releases and related dependencies.

  • Does this plan include software updates and advisories?

    Yes. The plan provides access to software updates, firmware and software advisories, and guidance that helps you maintain compatibility, security, and performance across your IOS XR environment.

  • Is 3DES included or affected by the service?

    The product title references 3DES, indicating a focus on secure communications considerations within the IOS XR environment. The service supports secure management practices and related encryption configurations as part of its guidance and best practices).

  • How do I activate the service for my devices?

    Activation is performed by linking your devices to the active Smart Net Total Care contract in the Cisco portal. This typically involves associating device identifiers with the service contract, verifying eligibility, and configuring notification preferences for proactive support and updates.

  • Can I customize the level of support?

    Yes. Depending on your organization’s size and needs, you can tailor escalation paths, notification thresholds, and the scope of devices covered under the contract during terms negotiation or renewal.

  • What are the typical SLAs for response and resolution?

    SLAs vary by support tier and criticality of the issue. Cisco provides defined response times for high-severity incidents, with proactive guidance and escalation to senior engineers as needed to restore services efficiently.


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