Cisco Smart Net Total Care Solution Support - Extended Service

Experience enterprise-grade peace of mind with Cisco Smart Net Total Care Solution Support — Extended Service. This comprehensive support program delivers reliable coverage for Cisco devices through 8x5 service with Next Business Day hardware exchange, plus parts and both physical and electronic services. Designed for networks that demand uptime, rapid issue resolution, and proactive, ongoing access to Cisco’s expert resources, this offering blends hardware replacement, software guidance, and scalable support to keep your IT environment performing at its best.

• 8x5 service level with Next Business Day hardware exchange: When issues arise, your critical Cisco devices are backed by prompt, business-hours assistance and rapid replacement to minimize downtime and keep your network running smoothly.
• Comprehensive parts and replacement coverage: Includes physical parts and fast shipping to ensure minimal disruption to operations, reducing mean time to repair and preserving network availability.
• Electronic service access and remote support: Seamless electronic service options provide diagnostics, case management, and remote assistance, enabling faster root-cause analysis and resolution from Cisco experts.
• Access to Cisco resources and expertise: Gain privileged access to the Cisco Technical Assistance Center (TAC), software advisories, and the Cisco.com knowledge base to accelerate problem solving and planning.
• Lifecycle-aware support for complex environments: Designed for multi-site deployments and evolving networks, offering scalable coverage that aligns with device lifecycles, upgrades, and expansions while simplifying renewal and contract management.

Technical Details of Cisco Smart Net Total Care Solution Support - Extended Service

• Service type: Extended service featuring 8x5 coverage with Next Business Day hardware exchange for eligible Cisco devices.
• Inclusions: Hardware replacements (exchange), replacement parts, and electronic service capabilities to facilitate remote diagnostics and case handling.
• Delivery and response: Express shipping for exchanges and rapid access to Cisco TAC for issue resolution and guidance.
• Access and resources: Web-based portals, knowledge bases, and software advisory notices that help plan updates and reduce risk.
• Enrollment considerations: Requires device registration and active contract terms with renewal options to maintain continuous coverage.

How to install Cisco Smart Net Total Care Solution Support - Extended Service

• Confirm eligibility: Verify that your Cisco device(s) and contract are eligible for Smart Net Total Care Solution Support and that the 8x5 with Next Business Day exchange option is the correct level of service for your environment.
• Register devices: Add the relevant Cisco devices to your Smart Net Total Care account, capturing serial numbers, product IDs, and site locations to ensure accurate coverage and streamlined claim processing.
• Activate service: Initiate or activate the extended service in your Cisco account portal, ensuring the service is linked to the registered devices and your organizational profile is up to date.
• Plan exchanges and parts delivery: Establish preferred shipping addresses and escalation contacts for hardware exchanges and parts requests, so replacements reach your sites promptly when needed.
• Enable electronic service workflows: Configure electronic case creation, remote diagnostics, and access to Cisco support resources to accelerate issue resolution and reduce on-site visits where possible.
• Coordinate with your Cisco account team: Confirm service coverage details, renewal timelines, and any device-specific requirements to maintain continuous protection and avoid gaps in coverage.
• Maintain ongoing compliance: Periodically review device inventories, lifecycle statuses, and software update recommendations to maximize the value of the Smart Net Total Care program and minimize risk.

Frequently asked questions

• What is Cisco Smart Net Total Care Solution Support - Extended Service?
  It is Cisco’s premier, end-to-end support program that combines 8x5 service with Next Business Day hardware exchange, physical parts, and electronic service access to provide rapid issue resolution and proactive network care.
• What does 8x5 Next Business Day exchange mean?
  8x5 refers to business hours coverage, typically during standard operating hours on business days. Next Business Day exchange means that eligible hardware replacements are shipped to your site to arrive by the next business day after a service request is opened and approved.
• What’s included in the extended service?
  Included are hardware exchanges, replacement parts, electronic service capabilities for diagnostics and case management, access to Cisco TAC and portals, and software advisories to help plan updates and maintain security.
• How do I activate or renew the service?
  Activation usually involves registering your devices in the Smart Net Total Care portal, linking them to an active contract, and confirming renewal dates with your Cisco account team or reseller.
• Is this service suitable for multi-site or large-scale networks?
  Yes. The program is designed to support complex environments, with coverage that can scale across campuses, data centers, and remote sites, helping ensure consistent levels of protection and easier contract management.
• What if I need software updates or advisory notices?
  As part of the coverage, you gain access to Cisco software advisories and guidance that assist with updates and best practices, helping you keep devices current and secure.
• How does electronic service differ from traditional on-site support?
  Electronic service enables remote diagnostics, case management, and guidance without necessarily requiring on-site visits, speeding up resolution and reducing travel time where appropriate.