Cisco Smart Net Total Care Solution Support - Extended Service (Service 6 Qsfp+ Ports, E)

Experience enterprise-grade protection and peace of mind with Cisco Smart Net Total Care Solution Support - Extended Service. This service delivers comprehensive coverage for complex Cisco networking environments, combining proactive hardware and software support, rapid problem resolution, and expert technical resources. Designed for devices with QSFP+ ports, it ensures your critical network infrastructure—such as data centers, campus networks, and high-performance storage solutions—stays secure, available, and up to date. With 8x5 access and Next Business Day exchange options, you can minimize downtime and maximize performance, all while simplifying contract management and asset tracking across your Cisco deployment.

• Comprehensive coverage with 8x5 access and Next Business Day response, ensuring rapid support during business hours and quick resolutions when issues arise on your Cisco gear.
• Hardware replacement and exchange for eligible components, helping to minimize downtime and maintain service levels for important network infrastructure, including devices with QSFP+ ports.
• Direct access to Cisco's Global Technical Assistance Center (TAC) and tailored technical resources, enabling faster diagnosis, guided troubleshooting, and expert guidance for complex configurations.
• Proactive diagnostics, software updates, and access to valuable web-based tools and knowledge bases that help prevent incidents and optimize network performance over time.
• Deployment-specific coverage for Cisco products with QSFP+ ports, providing aligned support to your high-density, high-throughput environments and ensuring compatibility with your existing Cisco ecosystem.

Technical Details of Cisco Smart Net Total Care Solution Support - Extended Service

• Service Type: Extended Service
• Coverage Window: 8x5 (Eight hours per weekday) with Next Business Day dispatch/response
• Delivery Method: Exchange - Parts - Physical, Electronic (where available)
• Replacement Service: Included to resolve hardware issues quickly and restore operations
• Sub Type: Physical service sub type for enhanced in-field or depot support, designed to complement devices with 6 QSFP+ ports
• Ports Covered: 6 QSFP+ ports (as indicated by the Service name) to support high-speed, multi-port connectivity environments
• Compatibility Focus: Cisco networking devices that utilize QSFP+ interface technologies, with coverage tailored to enterprise and data-center deployments

How to install Cisco Smart Net Total Care Solution Support - Extended Service

• Audit your current Cisco asset inventory to confirm eligibility for Smart Net Total Care and verify the specific model(s) and serial numbers that require coverage.
• Request activation by your Cisco account representative or an authorized Cisco reseller, and obtain your contract or service authorization number for quick enrollment.
• Provide the necessary device details, including model identifiers, serial numbers, and the intended coverage window, to ensure the service is applied to the correct assets and ports (notably your 6 QSFP+ ports).
• Set up access to Cisco's Smart Net portal and TAC channels, ensuring that device SNMP/SNMPv3 or telemetry data can be collected to facilitate proactive monitoring and fast fault isolation.
• Confirm service implementation steps, including hardware replacement procedures (if required), escalation paths, and expected response times, and document any on-site access requirements or co-location needs for Next Business Day dispatches.

Frequently asked questions

• Q: What is Cisco Smart Net Total Care?

  A: Cisco Smart Net Total Care is a comprehensive technical support service that combines hardware replacement, software updates, technical assistance, and proactive network management tools to help organizations maintain high availability and optimize Cisco networking infrastructure.

• Q: What does Extended Service include?

  A: Extended Service expands standard support with longer coverage windows, enhanced response times, and additional options for hardware exchanges and proactive diagnostics, focusing on minimizing downtime for critical Cisco devices.

• Q: What does Service 6 Qsfp+ Ports, E mean?

  A: The service name indicates coverage tailored for devices equipped with six QSFP+ ports, ensuring that port-rich, high-bandwidth configurations receive appropriate support for maintenance, replacements, and expert assistance.

• Q: How quickly is hardware replacement available?

  A: With 8x5 coverage and Next Business Day dispatch, eligible hardware replacements are arranged promptly to reduce downtime and restore service levels as swiftly as possible.

• Q: How do I renew or extend coverage?

  A: Renewal or extension typically involves coordination with your Cisco account team or authorized reseller. They will review your asset inventory, confirm current coverage, and process the renewal to maintain continuous support.

• Q: Are software updates included?

  A: Yes. As part of Smart Net Total Care, customers often gain access to software updates, intelligence, and knowledge resources that help keep Cisco devices operating with current firmware and recommended configurations.