Cisco SMARTnet - Extended Service - 1 Year - Service

Designed for organizations that rely on Cisco-powered networks, Cisco SMARTnet Extended Service delivers robust, enterprise-grade support designed to keep critical devices performing at peak levels. This 1-year service provides eight-by-five access to Cisco's technical experts, combined with Next Business Day hardware replacement and hands-on maintenance to resolve issues quickly and get projects back on track. Whether you’re maintaining a multi-site campus, expanding data-center capabilities, or integrating new Cisco hardware into a complex environment, SMARTnet Extended Service offers a predictable, service-backed path to heightened reliability, lower risk, and greater network uptime. The physical maintenance sub-type emphasizes a hands-on approach, ensuring that skilled technicians can address issues with speed and precision, reducing downtime and accelerating project timelines. With a strong focus on dependable support and proactive problem resolution, this extension helps IT teams avoid firefighting and instead concentrate on strategic initiatives that drive business value.

• Comprehensive 8x5 support with Next Business Day hardware replacement: Access Cisco’s expert assistance during business hours and receive hardware replacements if needed the next business day for eligible devices.
• Physical maintenance for hands-on restoration: The physical service sub-type provides on-site, hands-on maintenance to resolve technical issues and keep projects moving forward on schedule.
• Priority access to Cisco resources: Benefit from faster problem resolution through direct access to Cisco’s Technical Assistance Center, software updates, and online resources.
• Reliability and uptime focus: Designed to minimize downtime, this extended service helps ensure critical network services stay available, supporting smoother operations and better user experiences.
• Flexible 1-year coverage for evolving networks: A straightforward renewal model that aligns with hardware refresh cycles and changing IT needs, giving you consistent support as your network grows.

Technical Details of Cisco SMARTnet - Extended Service - 1 Year - Service

• Coverage: 8x5 business hours with Next Business Day hardware replacement for supported devices.
• Service Sub-type: Physical maintenance, offering on-site, hands-on assistance to resolve issues and support project timelines.
• Response Time: Next Business Day (NBD) hardware replacement where applicable.
• Support Scope: Access to Cisco technical resources, software updates, and proactive troubleshooting assistance within the 8x5 window.
• UPC/SKU: Not provided

How to install Cisco SMARTnet - Extended Service - 1 Year - Service

Activating Cisco SMARTnet Extended Service typically involves linking the contract to the target devices and ensuring your Cisco account or partner profile is prepared to manage the coverage. While installation steps may vary by region and partner, the general process is straightforward and designed to minimize disruption to ongoing operations.

• Verify eligibility and device details: Gather serial numbers and model information for the devices you want covered, along with any existing service contracts that may be in place.
• Acquire or transfer the extended service: Work with your Cisco account manager or authorized partner to purchase or add the 1-year SMARTnet extension to your current portfolio.
• Associate coverage with devices: Through the Cisco portal or your partner portal, assign the SMARTnet extension to the corresponding devices to ensure accurate coverage alignment.
• Confirm activation dates and terms: Review the start date, duration, and any coverage limitations to avoid gaps in service and ensure a smooth transition from existing support where applicable.
• Prepare your support workflow: Establish contact paths with Cisco support, confirm escalation procedures, and ensure your IT team understands the 8x5 hours and Next Business Day response commitments.

Frequently asked questions

• Q: What is included in Cisco SMARTnet Extended Service?

  A: This 1-year extended service provides 8x5 access to Cisco technical support with Next Business Day hardware replacement for eligible devices, plus physical maintenance on-site to help resolve issues promptly and keep projects on track. It also includes access to Cisco software updates and online resources as part of the support ecosystem.

• Q: What does the term "Physical maintenance" mean in this context?

  A: Physical maintenance refers to on-site, hands-on hardware support and repairs. Cisco-certified technicians physically service the equipment to resolve issues that require direct hardware intervention, contributing to faster restoration and reduced downtime.

• Q: How do I activate or renew SMARTnet Extended Service?

  A: Activation typically occurs through your Cisco account manager or an authorized partner. You will need device serial numbers, model details, and your contract information. Renewal follows a similar process and can be coordinated to ensure uninterrupted coverage as you refresh or expand your network.

• Q: Does SMARTnet Extended Service include software updates?

  A: Yes. Cisco SMARTnet generally includes access to software updates and related online resources, helping you stay current with supported software versions and important security or performance enhancements.

• Q: What if I already have a different Cisco service in place?

  A: SMARTnet Extended Service can often be added to or integrated with existing Cisco support contracts through your account manager or partner. The exact integration steps depend on your current agreements and device inventory.

• Q: Is Next Business Day hardware replacement guaranteed?

  A: The Next Business Day replacement is part of the service promise for eligible devices within the 8x5 coverage window. Availability can vary by device model and geographic region, so consult your Cisco representative for specifics related to your environment.