Cisco SMARTnet - Extended Service - 1 Year - Service

Enhance your operational efficiency and protect your investment with the Cisco SMARTnet - Extended Service - 1 Year. This award-winning technical support service ensures that your Cisco devices perform at their best at all times. With 24/7 access to expert engineers and a wealth of resources, SMARTnet is designed to provide quick solutions to any issues you may encounter. Experience peace of mind knowing that you have the support you need to keep your systems running smoothly.

• 24/7 Global Access: Benefit from round-the-clock support from the Cisco Technical Assistance Center (TAC) for immediate assistance, ensuring quick recovery from technical issues.
• Comprehensive Knowledgebase: Gain access to the extensive resources available on Cisco.com, including documentation, tools, and best practices to help troubleshoot and optimize your network.
• Flexible Hardware Replacement Options: Choose from various replacement service options including 2-hour, 4-hour, Next-business-day (NBD) advance replacements, and Return for Repair (RFR) services to suit your operational needs.
• Ongoing Software Updates: Keep your systems up-to-date with ongoing operating system software updates that include minor and major releases, enhancing functionality and security.
• Proactive Diagnostics with Smart Call Home: Utilize real-time alerts and proactive diagnostics on select devices to preemptively address potential issues before they impact your operations.

Technical Details of Product

• Service Type: Extended Service
• Duration: 1 Year
• Support Access: 24/7 access to Cisco TAC
• Hardware Replacement: Options for 2-hour, 4-hour, NBD, and RFR
• Software Maintenance: Includes OS software updates within licensed feature set
• Diagnostics: Smart Call Home for proactive monitoring

How to Install

To install the Cisco SMARTnet Service, follow these steps:

1. Purchase the Cisco SMARTnet Service through an authorized Cisco partner or directly from Cisco.
2. Register your Cisco devices with the service by providing the necessary details through the Cisco SMARTnet portal.
3. Activate your service by following the instructions sent to your registered email upon purchase.
4. Familiarize yourself with the resources available on Cisco.com to take full advantage of the knowledgebase and support services.
5. Contact Cisco TAC for any immediate support needs or to schedule hardware replacements as necessary.

Frequently Asked Questions

• What is Cisco SMARTnet? Cisco SMARTnet is a comprehensive technical support service that provides access to Cisco engineers, knowledgebase resources, hardware replacements, and ongoing software updates for Cisco devices.
• How does hardware replacement work with SMARTnet? You can select from various hardware replacement options including 2-hour, 4-hour, Next-business-day (NBD), or Return for Repair (RFR) services based on your operational requirements.
• Are software updates included? Yes, Cisco SMARTnet includes ongoing operating system software updates, which helps to improve performance, security, and functionality of your Cisco devices.
• What support is available? You can access support from the Cisco Technical Assistance Center (TAC) at any time, ensuring you have help available whenever needed.
• Can I manage multiple devices under SMARTnet? Yes, you can manage coverage on a device-by-device basis, providing flexibility and efficiency tailored to your organization’s needs.