Cisco SMARTnet - Extended Service - 1 Year - Service

The Cisco SMARTnet - Extended Service - 1 Year - Service is an essential technical support service tailored to ensure your Cisco products function at their best. This comprehensive service provides businesses with the necessary tools and expert assistance to troubleshoot issues quickly, thereby maintaining smooth operational continuity. Whether you are running critical applications or managing network infrastructure, Cisco SMARTnet offers peace of mind and boosts productivity with its robust features and benefits.

• 24/7 Global Support: Gain around-the-clock access to the Cisco Technical Assistance Center (TAC), ensuring you can resolve issues anytime, anywhere.
• Comprehensive Knowledge Base: Utilize the extensive resources available on Cisco.com, including documentation, tools, and technical support to troubleshoot and optimize your systems.
• Flexible Hardware Replacement Options: Choose from multiple hardware replacement options, including 2-hour, 4-hour, Next-business-day (NBD) advance replacement, or Return for Repair (RFR) to minimize downtime.
• Software Updates and Support: Receive ongoing operating system software updates, including both minor and major releases, ensuring your Cisco devices benefit from improved security and performance.
• Proactive Monitoring: Implement Smart Call Home for real-time diagnostics and alerts, allowing for proactive maintenance and issue resolution before they impact operations.

Technical Details of Product

The Cisco SMARTnet Service includes:

• 1-Year Duration: Ensures continuous support and updates for your Cisco devices.
• Parts and Labor Service Characteristics: Comprehensive maintenance that guarantees reliable performance.
• Software Maintenance Service: Helps you manage any software-related issues effectively.
• Electronic Service Subtype: Facilitates tracking and categorizing of service requests for enhanced reliability.

How to Install

Installing your Cisco SMARTnet Service is straightforward:

1. Visit the Cisco website and log into your account.
2. Navigate to the SMARTnet Service section and select the appropriate service for your products.
3. Complete the purchase and ensure your device is registered under your account.
4. Access the support resources available through Cisco.com for immediate assistance.
5. Utilize the TAC for any urgent issues or hardware replacement requests.

Frequently Asked Questions

• What is included in the Cisco SMARTnet Service? The service includes global support from Cisco engineers, hardware replacement options, software updates, and proactive diagnostics.
• How fast can I expect hardware replacement? Depending on the selected option, you can expect a hardware replacement in as little as 2 hours, or Next-business-day for standard replacements.
• Is there a limit to the number of devices I can cover with SMARTnet? No, you can purchase SMARTnet coverage for as many devices as required, ensuring all your Cisco products are fully supported.
• Can I access updates for my software? Yes, with SMARTnet, you receive all operating system software updates, which include both minor and major releases, ensuring optimal device performance.
• What should I do in case of an urgent issue? You can contact the Cisco Technical Assistance Center (TAC) anytime, as SMARTnet provides 24/7 access to resolve urgent issues swiftly.