Cisco SMARTnet - Extended Service - 3 Year - Service

The Cisco SMARTnet - Extended Service - 3 Year - Service is your go-to solution for ensuring the reliability and smooth operation of your Cisco network infrastructure. Designed specifically to provide comprehensive support and maintenance, this service plan leverages Cisco's industry-leading expertise to help you manage your technology investments effectively, offering peace of mind with predictable costs and minimal downtime.

• Comprehensive Coverage: Enjoy 8 x 5 x Next Business Day support, ensuring access to technical support and hardware replacements during business hours, keeping your systems operational and minimizing downtime.
• Predictable Total Cost of Ownership: With a fixed three-year contract, accurately budget for your IT support needs, avoiding unexpected costs while keeping your systems optimally maintained.
• Prompt Hardware Replacement: Benefit from a rapid replacement service that allows you to address hardware issues swiftly, ensuring that your operations continue without significant interruptions.
• Enhanced Productivity: Opt for the Physical service subtype to gain a hands-on approach to resolving technical issues, which aids in completing projects on time and enhances overall productivity.
• Maximized Dependability: The three-year service duration guarantees consistent support throughout the contract period, giving you peace of mind knowing that help is just a call away whenever you need it.

Technical Details of Product

Service Type: Extended Service
Duration: 3 Years
Support Availability: 8 x 5 (8 hours a day, 5 days a week)
Response Time: Next Business Day
Service Sub Type: Physical

How to Install

Installing the Cisco SMARTnet - Extended Service is straightforward. Follow these steps:

1. Ensure you have a valid warranty or previous service agreement on your Cisco devices.
2. Purchase the SMARTnet service through Cisco’s official website or authorized resellers.
3. Once your order is confirmed, you will receive a service contract number which should be recorded for your records.
4. After activation, register your devices on the Cisco support page to access the full suite of services, including technical assistance and software updates.
5. Keep your device's serial number handy to expedite the registration process.

Frequently Asked Questions

What is included in the Cisco SMARTnet service?
The service includes access to technical support, software updates, and replacement of failed hardware on a next business day basis.

Is there a minimum contract duration for Cisco SMARTnet?
Yes, the Cisco SMARTnet - Extended Service is offered with a minimum duration of three years.

Can I upgrade my service level?
Yes, you can upgrade your service level depending on your business needs. Contact Cisco support for more information.

What should I do if I experience hardware failure?
Contact Cisco support immediately with your service contract number and device details to initiate the next business day replacement process.

Is training included with the service?
Cisco SMARTnet does not typically include training; however, it provides resources and documentation to help you utilize your services effectively.