Cisco SMARTnet Extended Service — 8 x 5 Next Business Day Exchange

Experience maximum uptime and streamlined maintenance for your Cisco infrastructure with Cisco SMARTnet Extended Service. This 8 x 5 support plan delivers Next Business Day exchange, rapid parts replacement, and direct access to Cisco’s expert technical resources. Designed for enterprise networks that demand reliability, predictable budgeting, and minimal downtime, SMARTnet Extended Service combines proactive maintenance with fast, prioritized service requests to keep critical devices operating at peak performance. From routers and switches to security appliances and unified communications gear, this service provides an essential safety net that IT teams rely on during routine upgrades, emergency replacements, and complex migrations.

• Fast, reliable coverage with 8 x 5 support and Next Business Day exchange to minimize downtime. If a device fails, Cisco dispatches a replacement part or unit on the next business day, so your network remains available when it matters most.
• Comprehensive hardware replacement and parts service included. SMARTnet Extended Service covers the parts and components needed to restore functionality, reducing the burden of sourcing replacements and accelerating repairs for your critical devices.
• Direct access to Cisco Technical Assistance Center (TAC) experts. Benefit from expert guidance, network-specific troubleshooting, and access to the latest product information, firmware recommendations, and security advisories to keep your environment secure and up to date.
• Flexible coverage for enterprise devices. This service supports a wide range of Cisco hardware across data center, campus, and branch environments, helping IT teams manage multi-vendor ecosystems with a single, cohesive support contract.
• Cost control and improved procurement efficiency. With predictable renewal cycles and streamlined service provisioning, SMARTnet Extended Service helps organizations budget more accurately while reducing the risk of expensive, unplanned downtime.

Technical Details of Cisco SMARTnet Extended Service

• Get this information from the "specifications" section of the product from https://ec.synnex.com/ using product "UPC" or "SKU" as reference

How to Install Cisco SMARTnet Extended Service

• Identify the Cisco devices in your environment that require coverage and confirm model numbers are eligible for SMARTnet Extended Service.
• Select the correct service level (8 x 5 with Next Business Day Exchange) and ensure your contract term aligns with your organization’s renewal strategy.
• Gather device serial numbers, product IDs, and current warranty or service contract details to facilitate a seamless activation process.
• Activate the SMARTnet Extended Service in your Cisco account or through your authorized Cisco partner, and associate the coverage with the relevant devices.
• Test and verify service readiness by initiating a sample service request and confirming dispatch timelines, return procedures, and replacement logistics with the Cisco TAC or your partner.

Frequently asked questions

• Q: What does 8 x 5 x Next Business Day mean? A: It means support is available eight hours a day, five days a week, with the option to receive a replacement device or parts by the next business day after a service request is placed, subject to eligibility and logistics.
• Q: What types of devices are covered under Cisco SMARTnet Extended Service? A: Coverage typically includes a wide range of Cisco hardware, including routers, switches, security appliances, and select data center and unified communications products, as specified in your contract and supported product lists.
• Q: How do I renew or extend SMARTnet Extended Service? A: Renewal is typically managed through your Cisco account or partner, with reminders prior to expiration. Renewal maintains continuous coverage and avoids gaps in service.
• Q: Do I need to ship devices to obtain service? A: For Next Business Day exchanges, Cisco arranges rapid dispatch of replacement units or parts. In some cases, you may be asked to ship the failed unit back using the provided RMA process to complete the service cycle.
• Q: Can SMARTnet Extended Service be combined with other Cisco support options? A: Yes, it can often be paired with additional Cisco support or maintenance programs to create a comprehensive coverage plan tailored to your network.
• Q: How do I contact Cisco support for SMARTnet issues? A: You can access Cisco TAC through your Cisco account, partner portal, or the designated support channels provided when you purchase SMARTnet Extended Service.