Cisco SMARTnet - Extended Service - Service

Cisco SMARTnet - Extended Service is the ultimate solution for businesses seeking to maintain and manage their Cisco networking hardware with utmost reliability and efficiency. Designed to minimize downtime and maximize operational efficiency, this service provides essential support, ensuring that your networking systems remain functional and optimized at all times. With features such as next business day exchange services, comprehensive technical support, and a predictable total cost of ownership, Cisco SMARTnet is your trusted partner in maintaining seamless operations.

• Comprehensive Support: With Cisco SMARTnet - Extended Service, enjoy extensive technical support that keeps your systems running smoothly. Access expert assistance whenever you need it, ensuring your hardware is always optimized.
• Next Business Day Exchange: In case of hardware failure, the next business day exchange service significantly reduces downtime. This quick response capability allows you to swiftly restore system operations and maintain productivity.
• Predictable Total Cost of Ownership: Cisco SMARTnet helps you effectively manage your expenses. The predictable total cost of ownership enables you to plan your budget without unexpected costs, ensuring financial stability for your business.
• Flexible Scheduling: Tailor your support needs with great flexibility in scheduling work hours, locations, and assignments. Customize your support to fit your business operations for maximum efficiency.
• Parts Replacement Service: Cisco SMARTnet's parts replacement service allows you to handle hardware mishaps quickly and effectively. Ensure your systems remain functional with minimal disruption to your workflow.

Technical Details

• Service Type: Extended Service
• Service Level: 8 x 5 x Next Business Day
• Service Sub Type: Physical
• Warranty: Parts replacement and technical support included
• Location: On-site exchange services available

How to Install

To benefit from the Cisco SMARTnet - Extended Service, follow these simple steps:

1. Purchase the Cisco SMARTnet - Extended Service plan that best fits your business needs.
2. Once the service is purchased, you will receive confirmation and access to the support portal.
3. Register your Cisco hardware devices in the portal for tracking and support.
4. In the event of a hardware failure, log into the support portal to request a next business day exchange.
5. Follow the instructions provided to safely return the faulty device and replace it with the new unit once it arrives.

Frequently Asked Questions

• What is included in the Cisco SMARTnet - Extended Service? The service includes 8 x 5 technical support, next business day hardware exchange, and parts replacement services. Additionally, it provides access to Cisco's software updates for keeping your systems current.
• How do I know if my hardware is eligible for SMARTnet? You can check the eligibility of your hardware by visiting the Cisco support portal or contacting customer service for assistance.
• Can I customize my support hours? Yes, the Cisco SMARTnet - Extended Service offers great flexibility in scheduling, allowing you to customize your support based on your business operations.
• What should I do in case of hardware failure? In the event of hardware failure, log into the Cisco support portal to request a next business day exchange. Follow the instructions provided to ensure a smooth replacement process.
• Is there a cost associated with parts replacement? Parts replacement is included in the Cisco SMARTnet - Extended Service plan, meaning no additional cost will be incurred for replacement under normal usage conditions.