Cisco SMARTnet - Extended Service - Service

The Cisco SMARTnet - Extended Service is the ultimate solution for businesses looking to enhance their networking efficiency and ensure maximum operational uptime. With a focus on providing comprehensive support and unmatched service, this offering from Cisco is crafted to safeguard your investment and streamline your operations. Whether you experience hardware issues or need expert advice, Cisco SMARTnet - Extended Service has you covered, allowing you to concentrate on your core business activities.

• Comprehensive Support: Benefit from dedicated technical assistance available 8 hours a day, 5 days a week, ensuring expert help is just a call away when you need it most.
• Next Business Day On-Site Support: Experience minimal downtime with guaranteed next business day on-site service, allowing for swift resolution of critical hardware issues and ensuring your business operations continue uninterrupted.
• Reliable Parts Replacement Service: Maintain operational efficiency with our dependable parts replacement service, helping you to keep your network running smoothly at all times.
• Physical Service Subtype: Enjoy a hands-on approach with physical service that enhances productivity through immediate support and tailored solutions catered to your specific needs.
• Peace of Mind: Rest easy knowing that your networking equipment is backed by Cisco's reputable service and support systems, providing you complete confidence in your technology performance.

Technical Details of Cisco SMARTnet - Extended Service

• Service Type: On-site Exchange Service
• Service Availability: 8 x 5
• Response Time: Next Business Day
• Service Subtype: Physical
• Parts Replacement: Included

How to Install

Installing the Cisco SMARTnet - Extended Service is a simple process. Follow these steps to get started:

1. Purchase the Cisco SMARTnet Extended Service package through an authorized Cisco partner.
2. Once purchased, you will receive your service contract details via email.
3. Register your Cisco devices on the Cisco Smart Support portal using the service contract information provided.
4. Set up your contact preferences for support communication and notifications.
5. In case of hardware failure, reach out to Cisco support through the preferred contact method you established during registration to initiate service.

Frequently Asked Questions

• What is included in the Cisco SMARTnet - Extended Service? This service package includes 8 x 5 technical support, next business day on-site hardware replacement, and access to Cisco's extensive knowledge base.
• How fast is the response time for support? The service guarantees a response with next business day on-site service for any hardware issues that arise, ensuring quick resolution.
• Can I upgrade my service level later? Yes, you can upgrade your Cisco SMARTnet service level by contacting your Cisco partner or account representative to discuss available options.
• Is this service applicable to all Cisco devices? This service is applicable to a wide range of Cisco products. For compatibility inquiries, consult with an authorized Cisco representative.
• What should I do if I need assistance after hours? Support is available during business hours. For urgent issues after hours, refer to your service agreement for available options or escalate through your company’s IT resources.