Cisco SMARTnet - Extended Service - Service

Introducing Cisco SMARTnet - Extended Service - Service, the ultimate solution designed to protect your investment in Cisco products while enhancing their reliability and efficiency. With the promise of uninterrupted service and swift response times, this extended service plan is tailored to meet the demands of modern businesses, ensuring that your network infrastructure remains robust and operational.

• Comprehensive Protection: Cisco SMARTnet provides an all-inclusive service that safeguards your network devices against unexpected failures, ensuring you have peace of mind and minimal downtime.
• Next Business Day Support: Benefit from a swift, Next Business Day parts replacement service that guarantees your business operations continue smoothly without unnecessary delays.
• Physical and Electronic Protection: The service covers both physical components and electronic aspects of your Cisco devices, providing a holistic approach to maintaining the integrity of your infrastructure.
• Enhanced Usability: With parts service characteristics designed for seamless integration, you can enjoy improved usability and operational efficiency across your network.
• Increased Reliability: By investing in Cisco SMARTnet - Extended Service, you’re not only protecting your existing infrastructure but also adding value with increased reliability, ensuring your business runs at its best.

Technical Details of Product

• Service Type: Extended Service
• Service Hours: 8 x 5 (Monday to Friday, excluding holidays)
• Response Time: Next Business Day Exchange
• Service Subtype: Physical Parts Replacement
• Service Coverage: Electronic and Physical Components

How to Install

Installing Cisco SMARTnet - Extended Service is straightforward:

1. Purchase the Cisco SMARTnet service through a certified Cisco partner or directly from Cisco.
2. Register your Cisco devices by entering the serial numbers in your Cisco account.
3. Once registered, you will receive confirmation and access to support resources.
4. In the event of a device failure, contact Cisco support to initiate the Next Business Day parts replacement.
5. Follow the provided instructions for installing the replacement parts as per your device’s user manual.

Frequently Asked Questions

• What is Cisco SMARTnet? Cisco SMARTnet is a comprehensive service plan that provides technical support, hardware replacement, and access to software updates for Cisco products.
• What does 8 x 5 support mean? This means that support is available during business hours, Monday through Friday, excluding holidays.
• How quickly can I expect a parts replacement? With the Next Business Day exchange service, you can expect your replacement parts to arrive the following business day after your service request is confirmed.
• Are all Cisco devices eligible for SMARTnet? Most Cisco hardware devices are eligible for SMARTnet, but it's best to check with your Cisco representative or on the Cisco website for specific eligibility.
• Can I manage my SMARTnet services online? Yes, you can manage your services including device registration, support requests, and more through your Cisco account online.