Cisco SMARTnet - Extended Service - Service

When it comes to maintaining your critical IT infrastructure, the Cisco SMARTnet - Extended Service is the ultimate solution designed to keep your systems optimized and fully functional. This comprehensive service package provides you with a predictable total cost of ownership while ensuring that your organization benefits from reliable and efficient support. With features tailored to meet the needs of modern businesses, Cisco SMARTnet acts as a safety net for your systems, ensuring peace of mind and operational continuity.

• Comprehensive Support: Enjoy 8 x 5 phone support service, allowing your team to connect with Cisco's experts whenever you need assistance, ensuring dependable efficiency and rapid problem resolution.
• Fast and Reliable Service Depot: The service depot offers a cost-effective and reliable response, ensuring your hardware issues are addressed quickly, minimizing downtime and maintaining productivity.
• Labor Service Characteristics: The extended service includes labor support, enhancing usability and increasing efficiency across your operations, thereby optimizing your workforce's efforts.
• Next Business Day Replacement: With a Next Business Day response time for replacement services, you can trust that your systems will be up and running swiftly, ensuring that your business continuity is never compromised.
• Predictable Total Cost of Ownership: The Cisco SMARTnet - Extended Service is designed to provide you with a predictable cost structure, helping you manage your IT budget effectively while ensuring you get the best value for your investment.

Technical Details of Cisco SMARTnet - Extended Service

• Service Type: Extended Service
• Support Hours: 8 hours per day, 5 days a week
• Response Time: Next Business Day for replacement services
• Service Coverage: Service Depot Exchange Included
• Labor Services: Included for improved usability

How to Install

Installing the Cisco SMARTnet - Extended Service is straightforward. Follow these steps:

1. Purchase the Cisco SMARTnet - Extended Service through an authorized Cisco partner or directly from Cisco.
2. Receive your service agreement and support contract via email.
3. Register your Cisco devices with the provided service agreement through the Cisco website or your Cisco partner portal.
4. Download the necessary documentation and resources to ensure your team is informed about the support service.
5. Contact Cisco’s support team at the designated phone number whenever you need assistance, ensuring your systems are always well-maintained.

Frequently Asked Questions

• What is included in the Cisco SMARTnet - Extended Service? The service includes phone support, next business day replacement services, and labor support, ensuring comprehensive maintenance and quick recovery from hardware issues.
• How does the Next Business Day replacement work? When a hardware failure occurs, simply contact Cisco support, and they will arrange for a replacement unit to be shipped to your location by the next business day.
• Is the service available for all Cisco devices? Yes, the Cisco SMARTnet - Extended Service is applicable to a wide range of Cisco products. However, it is recommended to check compatibility with your specific devices.
• Can I upgrade my existing service? Yes, you can upgrade your SMARTnet service by contacting your Cisco representative or partner for options available to you.
• What if I need support outside of the 8 x 5 hours? For support outside of regular hours, you may want to explore Cisco’s additional service options that provide 24/7 support to meet your business needs.