Cisco SmartNet - Extended Service - Service

Introducing Cisco SmartNet - Extended Service - a comprehensive maintenance solution designed to safeguard your investment in Cisco hardware. This service ensures enhanced reliability and prompt assistance, allowing you to focus on your core business activities while we take care of your technical needs. With Cisco SmartNet, experience the peace of mind that comes with guaranteed support and quick resolution of issues, keeping your network running smoothly.

• 8 x 5 x Next Business Day Support: Enjoy the convenience of 8 hours a day, 5 days a week support with next business day service. This ensures that any critical issues you encounter are promptly addressed within a strategic timeframe, minimizing downtime.
• Investment Protection: Cisco SmartNet is designed to protect your technological investment, prolonging the life of your hardware and maximizing its value. With this service, receive timely upgrades and regular patches to keep your systems up to date.
• Flexible Service Scheduling: The physical service subtype offers outstanding flexibility in scheduling work hours, locations, and assignments. This means you can align your support needs with your operational requirements, ensuring maximum dependability.
• Replacement Service Included: Should your hardware encounter issues, the Cisco SmartNet service includes replacement service, allowing you to resolve problems quickly and effectively without the worry of prolonged interruptions.
• Increased Reliability: With Cisco SmartNet, experience increased reliability of your systems. Our support teams are equipped with the expertise necessary to diagnose and rectify issues swiftly, helping to maintain the integrity and performance of your network.

Technical Details of Cisco SmartNet - Extended Service:

• Service Type: Extended Service Maintenance
• Support Hours: 8 x 5 (8 hours a day, 5 days a week)
• Response Time: Next Business Day Service
• Subtype: Physical
• Includes Replacement Service: Yes

How to Install Cisco SmartNet - Extended Service:

To take advantage of the Cisco SmartNet - Extended Service, follow these simple steps:

1. Purchase and Registration: Purchase the Cisco SmartNet service via an authorized Cisco partner or directly from Cisco. Ensure your Cisco hardware is registered to your Cisco account.
2. Service Activation: After purchasing, activate your service through the Cisco support portal. You'll need your product serial number and any relevant purchase information.
3. Configuration and Setup: Configure your devices as per the guidelines provided by Cisco. You may refer to the user manual or contact Cisco support for assistance.
4. Contact Support: Once your service is activated, you can reach out to Cisco’s support team during the specified hours for any assistance you may require. Keep your service agreement details handy for a quicker resolution.

Frequently Asked Questions:

• What is included in the Cisco SmartNet - Extended Service? The service includes 8 x 5 technical support, next business day replacement service, access to software updates, and the ability to schedule maintenance as per your needs.
• How do I request support under the Cisco SmartNet service? You can request support by contacting Cisco’s support team via the Cisco support portal or by calling the designated support number during service hours.
• Can I customize my service hours with Cisco SmartNet? Yes, Cisco SmartNet offers great flexibility in scheduling work hours, allowing you to tailor the service according to your business needs.
• What happens if my device needs to be replaced? If your device requires a replacement, Cisco SmartNet includes replacement service to ensure a swift resolution and minimize any potential downtime.
• Is the service applicable for all Cisco hardware? Yes, Cisco SmartNet can be applied to a wide range of Cisco hardware, but it's always advisable to check eligibility with Cisco or your authorized partner.