Cisco SMARTnet - Extended Service - Service

Enhance the performance and reliability of your Cisco equipment with the Cisco SMARTnet - Extended Service. This award-winning technical support service is designed to offer users direct, around-the-clock access to Cisco engineers and a wealth of technical resources. SMARTnet is not just a service; it’s a commitment to ensuring operational efficiency and seamless performance of your network infrastructure.

• 24/7 Global Technical Support: Gain peace of mind with access to the Cisco Technical Assistance Center (TAC) at any time, from anywhere in the world. Whether you face a minor issue or a critical failure, expert support is just a call away.
• Comprehensive Knowledgebase Access: Utilize the extensive resources available on Cisco.com, including documentation, troubleshooting guides, and tools that empower you to resolve issues swiftly and effectively.
• Flexible Hardware Replacement Options: Choose from a range of hardware replacement options tailored to your needs, including 2-hour, 4-hour, and Next Business Day (NBD) advance replacements, as well as Return for Repair (RFR) services to minimize downtime.
• Ongoing Software Updates: Keep your systems secure and efficient with regular operating system software updates, encompassing both minor and major releases within your licensed feature set, ensuring your technology is always up-to-date.
• Proactive Diagnostics: Take advantage of Smart Call Home technology that offers proactive diagnostics and real-time alerts on select devices, helping you identify and rectify issues before they escalate into significant problems.

Technical Details of the Product

• Service Type: Extended Service
• Support Availability: 24/7 Global Access
• Hardware Replacement Options: 2-hour, 4-hour, NBD, RFR
• Software Support: Ongoing OS updates, security enhancements
• Diagnostic Tools: Smart Call Home for proactive issue management

How to Install

Installing Cisco SMARTnet - Extended Service is a straightforward process:

1. Purchase your Cisco SMARTnet Service through an authorized Cisco partner or directly from Cisco.
2. Once purchased, you will receive an activation code and instructions via email.
3. Access the Cisco SMARTnet portal and enter your activation code to activate your service.
4. Follow the on-screen prompts to register your devices and set up your support preferences.
5. Once registered, you can immediately start utilizing the resources and support offered by SMARTnet.

Frequently Asked Questions

• What is the duration of the Cisco SMARTnet service? The standard duration is typically one year, but it can be renewed annually based on your needs.
• Can I customize my hardware replacement options? Yes, you can choose from various options to best meet your organization’s requirements for hardware replacements.
• Is the service available for all Cisco devices? SMARTnet is available for a wide range of Cisco devices. Please check the eligibility of your specific device with Cisco support.
• What happens if I need support after business hours? With 24/7 access to TAC, you can receive support at any time, ensuring that your issues are addressed promptly.
• How do I access the Cisco knowledgebase? Once you activate your SMARTnet service, you will have direct access to the extensive resources available on Cisco.com, including the knowledgebase and diagnostic tools.