Cisco SMARTnet - Extended Service - Service

Introducing the Cisco SMARTnet - Extended Service, a comprehensive support solution tailored to ensure your Cisco systems operate smoothly and efficiently. This service is your ultimate ally in maintaining an optimal technology infrastructure, allowing you to focus on your core business while we take care of your IT needs.

• Comprehensive Coverage: The Cisco SMARTnet offers 8 x 5 support, meaning you will receive assistance during business hours when you need it the most. Our dedicated support team is here to help with any queries or issues that may arise.
• Next Business Day Exchange: Enjoy peace of mind knowing that any required hardware replacements will be delivered by the next business day, minimizing downtime and keeping your operations running smoothly.
• Predictable Total Cost of Ownership: With Cisco SMARTnet, experience a more manageable budget with predictable costs that aid in better planning for your IT expenses. This ensures that you can allocate resources effectively without unexpected financial burdens.
• Electronic Service Sub Type: Easily categorize and track your service requests through our electronic service platform. This feature allows for quick solutions and enhanced efficiency, making your support experience streamlined and hassle-free.
• Parts Service Characteristics: Benefit from high-quality parts and services designed to increase usability and ensure your systems operate at peak performance. With Cisco, you can trust in the reliability and efficiency of your IT solutions.

Technical Details of the Product

The Cisco SMARTnet - Extended Service includes:

• Service Type: Extended Service Support
• Support Hours: 8 x 5
• Response Time: Next Business Day for parts exchange
• Service Categories: Physical and Electronic
• Features: Replacement services, software updates, and technical support

How to Install

Installing the Cisco SMARTnet - Extended Service is a straightforward process:

1. Purchase the Cisco SMARTnet service that best fits your needs through an authorized Cisco partner.
2. Obtain your service contract and details from your partner or Cisco’s website.
3. Register your products with Cisco to ensure you gain access to updates and support.
4. Follow the instructions provided in your contract for activating your service.
5. Keep track of your service requests and issues through the electronic service platform for maximum efficiency.

Frequently Asked Questions

What is included in the Cisco SMARTnet - Extended Service?

The Cisco SMARTnet - Extended Service includes technical support, software updates, and Next Business Day exchange for hardware replacement.

Is the service available 24/7?

No, the Cisco SMARTnet - Extended Service is available 8 x 5, meaning support is accessible during business hours.

How quickly can I expect a hardware replacement?

With the Next Business Day exchange service, you can expect your hardware replacement to arrive the next business day after your request has been logged.

Can I track my service requests?

Yes, the electronic service sub-type allows you to categorize and track your service requests for better management of your support needs.

Will I receive software updates with this service?

Yes, one of the significant benefits of the Cisco SMARTnet - Extended Service is access to essential software updates that help keep your systems secure and efficient.