Cisco SMARTnet - Extended Service - Service

Enhance your operational efficiency and safeguard your investments with Cisco SMARTnet - Extended Service. This award-winning technical support service is designed to ensure that your Cisco devices operate at peak performance. With unparalleled access to expert engineers and a wealth of invaluable resources, Cisco SMARTnet delivers rapid problem resolution and flexible coverage options tailored to meet the specific needs of your business.

• Global Access to Technical Expertise: Experience around-the-clock support from the Cisco Technical Assistance Center (TAC), ensuring that your issues are addressed promptly, regardless of the hour.
• Comprehensive Knowledgebase: Gain access to the extensive Cisco.com knowledgebase and tools, providing valuable information and troubleshooting resources that empower you to resolve issues faster.
• Flexible Hardware Replacement Options: Choose from a variety of hardware replacement options including 2-hour, 4-hour, and Next Business Day (NBD) advance replacement, as well as Return for Repair (RFR), ensuring minimal downtime for your operations.
• Ongoing Software Updates: Keep your systems up-to-date with ongoing operating system software updates, including both minor and major releases within the licensed feature set, enhancing performance and security.
• Proactive Diagnostics: Benefit from proactive diagnostics and real-time alerts on select devices with Smart Call Home, enabling you to address potential issues before they escalate.

Technical Details of Cisco SMARTnet

• Service Type: Extended Service
• Support Coverage: 24/7 access to TAC
• Replacement Options: 2-hour, 4-hour, NBD, and RFR
• Software Support: Ongoing updates included
• Diagnostics: Proactive diagnostics via Smart Call Home

How to Install Cisco SMARTnet

Installing Cisco SMARTnet is straightforward. Follow these simple steps:

1. Purchase the service through an authorized Cisco partner or directly from Cisco.
2. Upon purchase, you will receive instructions on registering your devices for SMARTnet coverage through the Cisco Smart Services portal.
3. Ensure that your Cisco devices are eligible for the service.
4. Once registered, you can access the TAC and utilize all available resources immediately.

Frequently Asked Questions

• What devices are covered under Cisco SMARTnet? Cisco SMARTnet covers a wide range of Cisco networking devices. Please check Cisco's official website or consult with your sales representative for a complete list of eligible devices.
• How do I access the Cisco Technical Assistance Center? You can access TAC through the Cisco Smart Services portal, where you can open cases, chat with engineers, and get help at any time.
• What should I do if I need hardware replacement? Simply notify TAC using the portal or by calling, and choose your preferred replacement option for quick and efficient service.
• Are software updates included in the SMARTnet service? Yes, SMARTnet includes ongoing operating system software updates to help you maintain the latest features and security improvements.
• Can I customize my service options? Yes, Cisco SMARTnet offers flexible coverage options, allowing you to tailor the services to best meet your operational requirements.