Cisco SMARTnet - Extended Service - Service

The Cisco SMARTnet - Extended Service - Service is an indispensable solution for enterprises seeking to maintain peak performance of their Cisco systems. This robust service guarantees that your network infrastructure remains reliable and efficient, allowing you to concentrate on your core business operations without concern. Designed with predictability in mind, Cisco SMARTnet simplifies budgeting and planning by providing a clear total cost of ownership.

• Comprehensive Coverage: Enjoy 8 x 5 x Next Business Day support, specifically tailored to ensure your systems are always operational and that any issues are promptly resolved.
• Predictable Costs: The Cisco SMARTnet service offers a predictable total cost of ownership, enabling you to manage your IT expenses effectively and avoid unexpected costs.
• Replacement Service: In the event of hardware failure, Cisco SMARTnet provides a replacement service that ensures minimal downtime, keeping your projects on track and your business running smoothly.
• Hands-on Physical Support: This physical service subtype enhances productivity by allowing for direct, hands-on assistance for timely resolutions to any technical challenges that arise.
• Expert Technical Assistance: Gain access to a vast array of resources and expert support to help you troubleshoot and resolve issues quickly, significantly enhancing your operational efficiency.

Technical Details

• Service Type: Extended Service
• Support Hours: 8 x 5 (Monday to Friday)
• Service Delivery: Next Business Day
• Includes: Physical replacement service
• Ideal for: Businesses requiring reliable maintenance and support for their Cisco equipment

How to Install

To begin utilizing the Cisco SMARTnet - Extended Service, follow these steps:

1. Purchase the service through an authorized Cisco partner or directly from Cisco.
2. Register your Cisco equipment using the provided service agreement number.
3. Access the Cisco support portal to set up your account and explore the available resources.
4. Familiarize yourself with the various support options available, including how to request hardware replacements.
5. Start enjoying peace of mind knowing your Cisco systems are protected and supported by industry experts.

Frequently Asked Questions

• What is included in the Cisco SMARTnet service? The service includes technical support, access to software updates, and hardware replacement in the event of a failure.
• How does the Next Business Day service work? Next Business Day service ensures that if hardware needs replacement, a new unit will be shipped to you on the next business day to minimize downtime.
• Can I customize my SMARTnet service level? Yes, Cisco offers various levels of SMARTnet services to cater to different business needs and infrastructure requirements.
• Is physical support available for all equipment? Physical support is typically available for most Cisco hardware, but it's best to check with your Cisco representative for specific equipment.
• What kind of technical assistance do I receive? You receive access to Cisco's technical support team, who are available to help you troubleshoot issues and provide guidance on best practices.