Cisco SMARTnet - Extended Service - Service

The Cisco SMARTnet - Extended Service is a must-have technical support service tailored for businesses that demand reliable and efficient IT solutions. This award-winning service grants organizations direct access to Cisco engineers, along with a plethora of technical resources, ensuring rapid issue resolution and seamless operations. With its comprehensive features, Cisco SMARTnet stands out as the optimal choice for companies looking to enhance their operational efficiency and safeguard their technology investments.

• 24/7 Global Access: Benefit from around-the-clock access to the Cisco Technical Assistance Center (TAC), ensuring expert support is available whenever and wherever you need it.
• Extensive Knowledgebase: Utilize the vast resources of the Cisco.com knowledgebase and troubleshooting tools, empowering your team to quickly find solutions independently.
• Flexible Hardware Replacement Options: Choose from a variety of hardware replacement options, including 2-hour, 4-hour, Next-business-day (NBD) replacements, and Return for Repair (RFR), minimizing downtime for your business.
• Ongoing Software Updates: Stay current with operating system software updates, which include both minor and major releases within your licensed feature set, ensuring improved security and performance.
• Proactive Diagnostics: Take advantage of proactive diagnostics and real-time alerts on select devices with Smart Call Home, helping to prevent issues before they disrupt your operations.

Technical Details of Cisco SMARTnet - Extended Service

• Service Type: Technical Support Service
• Service Availability: 24/7 global access
• Hardware Replacement: 2-hour, 4-hour, NBD, Return for Repair
• Software Updates: Ongoing operating system updates
• Proactive Tools: Smart Call Home diagnostics

How to Install Cisco SMARTnet - Extended Service

To install Cisco SMARTnet - Extended Service, follow these simple steps:

1. Visit the Cisco website or reach out to your Cisco sales representative to purchase the SMARTnet service for your specific Cisco products.
2. Upon confirmation of your purchase, you will receive a service contract containing your service details.
3. Log in to your Cisco.com account to access SMARTnet features, including the TAC and knowledgebase.
4. Set up the Smart Call Home feature on supported devices to enable proactive diagnostics and alerts.
5. Familiarize yourself with the various hardware replacement options available to ensure swift resolution of any hardware issues.

Frequently Asked Questions

• What is Cisco SMARTnet Service? Cisco SMARTnet Service is a technical support service that provides round-the-clock access to Cisco engineers, hardware replacement options, ongoing software updates, and proactive diagnostics to ensure maximum operational efficiency.
• How does the hardware replacement work? SMARTnet offers multiple hardware replacement options, including 2-hour, 4-hour, and Next-business-day (NBD) replacements, as well as Return for Repair (RFR), aimed at minimizing downtime and keeping your systems operational.
• Can I access the Cisco Technical Assistance Center anytime? Yes, with Cisco SMARTnet, you have 24/7 global access to the Cisco Technical Assistance Center (TAC), allowing you to receive support whenever you need it.
• What kind of software updates are included? Cisco SMARTnet provides ongoing operating system software updates, including both minor and major releases, ensuring your systems receive the latest security and performance enhancements.
• What is Smart Call Home? Smart Call Home is a proactive diagnostics tool included with Cisco SMARTnet that offers real-time alerts and diagnostics on select devices, helping you identify and resolve potential issues before they impact your operations.