Cisco SMARTnet Extended Service for 6248UP and 16P Expansion

Preserve network uptime and maximize productivity with Cisco SMARTnet Extended Service for the Cisco 6248UP switch and its 16P expansion. This comprehensive hardware support plan delivers dependable 8x5 coverage with Next Business Day exchange, ensuring rapid replacement when issues arise and minimizing operational disruption. With a focus on physical service, replacement hardware, and direct access to Cisco’s technical resources, this service provides an essential safeguard for enterprise networks and data centers that depend on consistent performance. By extending support for the 6248UP and the 16P expansion, organizations can protect their investment, streamline maintenance, and keep critical services online with less risk and more predictability.

• Fast, reliable coverage: 8x5 support with Next Business Day Exchange ensures that a replacement component or unit is shipped the next business day after an issue is confirmed, reducing downtime and keeping networks available when it matters most.
• Physical service and hardware replacement: The Extended Service includes physical hardware replacement, shipment management, and the option for on-site or courier-based support to get your devices back in service quickly and with minimal fuss.
• Extended protection for 6248UP and 16P expansion: This plan is designed to cover the Cisco Catalyst 6248UP switch along with the 16P expansion, providing long-term protection for the core switching infrastructure and its expansion capabilities, so you can plan upgrades with confidence.
• Direct access to Cisco experts: Gain priority access to Cisco Technical Assistance Center (TAC) resources, firmware and software updates where applicable, and guidance from Cisco engineers to accelerate diagnosis and resolution of problems.
• Operational efficiency and usability: The service’s physical sub-type and streamlined support flow enhance usability for IT teams, enabling simpler lifecycle management, faster issue resolution, and improved overall network reliability.

Technical Details of Cisco SMARTnet Extended Service for 6248UP and 16P Expansion

• Service Type: Extended Service with 8x5x Next Business Day Exchange
• Coverage: Hardware replacement, shipment logistics, and direct access to Cisco technical resources and assistance
• Compatibility: Cisco Catalyst 6248UP switch and the 16P expansion module
• Delivery Model: Physical service including expedited hardware replacement and return materials process as required
• Software and Resources: Access to Cisco software updates and technical resources where applicable as part of the service
• Contractual Details: Extended service terms available per purchase contract; specific duration and renewal terms vary by agreement

how to install Cisco SMARTnet Extended Service for 6248UP and 16P Expansion

• Verify eligibility and activate the service: Confirm that your Cisco 6248UP switch and the 16P expansion are covered under an active SMARTnet Extended Service contract and associate them to your Cisco account or authorized partner profile.
• Prepare for service requests: When you anticipate a hardware issue, gather the device serial numbers, model identifiers, and the SMARTnet contract or service IDs to streamline the support process.
• Open a service case with Cisco TAC: File a service request through Cisco TAC or your authorized reseller/partner, describing the fault and required service level (8x5x Next Business Day Exchange).
• Receive and install the replacement: Cisco ships the replacement hardware for Next Business Day delivery. Power down and replace the failed component according to Cisco installation guides and standard safety procedures, then configure the new hardware to your network settings as needed.
• Return and verification: Follow Cisco’s return-material authorization (RMA) instructions for the failed unit and verify system status after installation with basic health checks, routing/switching tests, and service continuity validation to ensure full operational readiness.

Frequently asked questions

• What is Cisco SMARTnet Extended Service? It is a hardware support contract that provides maintenance, rapid hardware replacement, and access to Cisco technical resources for eligible devices, extended beyond standard support coverage.
• What does 8x5x Next Business Day mean? Coverage is provided during standard business hours (8 a.m. to 5 p.m. local time) with replacement hardware shipped by the next business day after a service request is approved and an RMA is issued, helping minimize downtime.
• Which devices are covered? The service is designed for the Cisco Catalyst 6248UP switch and the 16P expansion module; eligibility may depend on the terms of your contract and product configuration.
• Is software included with the service? The service provides access to Cisco technical resources and software updates where applicable as part of the contract, supporting continued performance and compatibility with new features.
• How do I initiate a claim? Contact Cisco TAC or your approved partner to create a service request. Have available the device serial numbers, exact models, and your contract identifiers to expedite processing and ensure accurate coverage.