Cisco SMARTnet - Extended Service - Service

Cisco SMARTnet is the ultimate support solution for businesses relying on Cisco devices. This comprehensive service empowers organizations with unparalleled technical support, operational efficiency, and proactive tools to maximize their investment in Cisco technology. With features designed to ensure continuous performance and rapid problem resolution, Cisco SMARTnet allows businesses to focus on their core operations while leaving the tech challenges to the experts.

• 24/7 Global Access to Expert Support: Gain around-the-clock access to the Cisco Technical Assistance Center (TAC), ensuring that help is always just a call away, no matter the time zone.
• Comprehensive Knowledgebase: Enjoy access to an extensive repository on Cisco.com, including best practices, troubleshooting tips, and in-depth product documentation to resolve issues swiftly and efficiently.
• Flexible Hardware Replacement Options: Choose from a variety of hardware replacement services, including 2-hour, 4-hour, Next Business Day (NBD), or Return for Repair (RFR), minimizing downtime and keeping your operations running smoothly.
• Continuous Software Updates: Stay current with ongoing operating system software updates, including both minor and major releases, to ensure your devices benefit from the latest security enhancements and performance improvements.
• Proactive Diagnostics and Alerts: Utilize the Smart Call Home feature for proactive diagnostics and real-time alerts, helping to identify and address potential issues before they become critical problems.

Technical Details of Product

• Service Type: Extended Service
• Service Availability: 24/7 Global Access
• Hardware Replacement Options: 2-hour, 4-hour, NBD, RFR
• Software Update Coverage: Includes all minor and major OS releases
• Support for Security Enhancements and Performance Improvements
• Smart Call Home Feature: Provides real-time diagnostics and alerts

How to Install

To install Cisco SMARTnet Service, follow these simple steps:

1. Contact your Cisco representative or an authorized Cisco partner to purchase the SMARTnet service for your devices.
2. After purchasing, have your Cisco device details ready for registration.
3. Log in to the Cisco.com portal and navigate to the SMARTnet registration section.
4. Register your devices by entering their serial numbers and relevant information as prompted.
5. Once your devices are registered, you will receive confirmation and can access the full suite of services and resources available through Cisco SMARTnet.

Frequently Asked Questions

• What is Cisco SMARTnet? Cisco SMARTnet is a technical support service that provides access to Cisco engineers, hardware replacement, software updates, and extensive technical resources to help organizations maintain their Cisco devices efficiently.
• What types of hardware replacements are available? SMARTnet offers various hardware replacement options, including 2-hour, 4-hour, Next Business Day (NBD), and Return for Repair (RFR) services to cater to different business needs.
• How do software updates work with SMARTnet? Customers with Cisco SMARTnet will receive ongoing operating system software updates, which include both minor and major releases, ensuring that their devices are always equipped with the latest features and security enhancements.
• Can I access support outside of business hours? Yes, one of the key benefits of Cisco SMARTnet is that it provides 24/7 global access to expert support through the Cisco Technical Assistance Center (TAC).
• What is the Smart Call Home feature? Smart Call Home is a proactive diagnostics and alert service that provides real-time notifications on certain Cisco devices, enabling you to detect and resolve issues before they impact business operations.