Cisco SMARTnet Extended Service - Service Chassis, Ws-x464

Protect your Cisco investment with the enduring reliability of SMARTnet Extended Service for the Ws-x464 Service Chassis. This service contract delivers a comprehensive, proactive support ecosystem designed for mission-critical networks. With 8x5 access to Cisco experts and Next Business Day hardware replacement, you gain rapid problem resolution and predictable budgeting. The physical service subtype offers hands-on installation, repair, and maintenance management that reduces downtime, while the inclusion of replacement hardware ensures your chassis continues to operate with minimal disruption. The service is structured to minimize risk across the hardware lifecycle—from deployment through ongoing operation—so your IT team can focus on strategic initiatives rather than firefighting. By combining hardware maintenance, diagnostics, and escalation into a single contract, SMARTnet Extended Service simplifies procurement and fosters stronger vendor collaboration. In short, it’s a turnkey coverage that aligns with enterprise SLAs, supports compliance requirements, and helps maintain peak performance for your networking backbone.

• 8x5 coverage with Next Business Day hardware replacement minimizes downtime after a hardware failure, helping keep your network online during peak business hours while reducing the impact on service-level agreements and customer-facing applications.
• Replacement service is included to resolve problems quickly, with expedited dispatch of replacement components or on-site technicians as dictated by your contract terms, ensuring rapid restoration of connectivity and performance.
• Physical service sub-type focuses on hands-on maintenance and proactive care, delivering predictable total cost of ownership and reducing administrative overhead by consolidating support, diagnostics, and replacement under one agreement.
• Proactive maintenance and diagnostics are part of the offering, including access to Cisco’s technical resources, software guidance, and updates that help optimize performance, extend hardware life, and prevent potential outages before they affect your users.
• Unified service contract simplifies vendor management by combining hardware maintenance, technical support, and replacement services, giving IT teams a single point of contact and a streamlined renewal process.

Technical Details of Cisco SMARTnet Extended Service - Service Chassis, Ws-x464

Specifications are not available in this listing because UPC/SKU data is not provided in the description. For exact terms, coverage levels, response times, and eligibility, please refer to your Cisco SMARTnet agreement, your organization's purchase documentation, or contact Cisco support to obtain the precise specifications for Ws-x464 under the Extended Service contract.

How to install Cisco SMARTnet Extended Service - Service Chassis, Ws-x464

• Verify eligibility: Confirm that your Ws-x464 chassis is covered under the SMARTnet Extended Service program and note the contract number, serial number, and purchase date.
• Activate the service: If required, activate or register the SMARTnet contract in your Cisco support portal to enable monitoring, access to technical resources, and hardware replacement terms.
• Prepare for service events: Maintain up-to-date contact details and ready access to system location, rack, and environmental information to expedite dispatch for Next Business Day replacements.
• Coordinate replacement logistics: In the event of a failure, Cisco or the authorized partner coordinates Next Business Day shipment of replacement parts or an on-site technician visit per your contract terms.
• Document and close the case: After a service event, capture notes, update asset records, and confirm resolution with Cisco support to ensure the contract remains in good standing and coverage is fully utilized.

Frequently asked questions

• What does Cisco SMARTnet Extended Service cover for Ws-x464? It provides eight-by-five support with Next Business Day hardware replacement for the Ws-x464 Service Chassis, along with access to Cisco engineers and resources for proactive maintenance and rapid problem resolution.
• How fast is the hardware replacement? Replacement is typically provided on a Next Business Day basis in many regions, depending on service level, location, and inventory availability; certain regions may offer expedited options depending on contract terms.
• Can SMARTnet be combined with other Cisco services? Yes. SMARTnet is designed to complement other Cisco service offerings by delivering core hardware and software support, with optional updates, advanced replacement, and extended diagnostics as needed.
• What information is needed to activate SMARTnet Extended Service? Common requirements include the device serial number, SKU, purchase date, and contract ID. Activation steps are completed through the Cisco support portal or via your Cisco account representative.
• Is coverage fixed or flexible? Coverage terms are defined in the SMARTnet agreement for your device and geography. There can be variations in escalation paths, response times, and replacement windows to align with your network requirements.