Cisco SMARTnet Extended Service for Cisco ASR1006-X Chassis

In demanding enterprise networks, uptime isn’t a luxury—it’s a necessity. Cisco SMARTnet Extended Service for the ASR1006-X chassis is designed to deliver reliable, rapid support when you need it most. This service provides continuous 24x7 technical assistance, accelerated hardware replacement, and a balanced blend of physical and electronic support channels to keep your Cisco routing platform operating at peak performance. By covering critical components with a robust exchange program, you minimize downtime, shorten mean time to repair, and protect your investment in the ASR1006-X chassis. Whether you’re managing a data center core, a regional hub, or a high-availability edge, this extended service is built to align with enterprise maintenance practices, service-level expectations, and the realities of 24/7 operations.

• 24x7 expert technical support and escalation: Round-the-clock access to Cisco engineers ensures problem triage, guidance, and escalation to the right specialists when issues arise. This continuous support framework reduces time-to-resolution and helps you maintain service levels for mission-critical applications and client-facing services.
• Rapid 4-hour hardware exchange to minimize downtime: In the event of hardware failure, the service promises a four-hour replacement exchange window. This rapid fulfillment dramatically shortens outage duration, preserves business continuity, and protects service level agreements with internal stakeholders.
• Parts included for both physical and electronic service delivery: The program covers the necessary parts to support repair or replacement, whether service is delivered on-site or remotely. This comprehensive parts coverage ensures a complete repair cycle with fewer delays and less administrative burden.
• Replacement service included for seamless continuity: If a component cannot be repaired quickly in place, Cisco provides a replacement solution to restore the chassis to operational status, helping you maintain network performance and reliability without prolonged outages.
• Flexible delivery and easy activation with physical service sub-type: The physical service option supports on-site visits when required, giving you the flexibility to choose the most convenient deployment method while maintaining straightforward activation aligned with your asset management and maintenance practices.

Technical Details of Cisco SMARTnet - Extended Service - Service Cisco Asr1006-x Chassis

• Coverage type: Extended Service with 24x7 technical support and a 4-hour hardware exchange window, designed to protect critical routing infrastructure.
• Support delivery: Options include both electronic (remote/telephonic/portal-based) and physical (on-site) service delivery, enabling rapid response regardless of location or circumstance.
• Parts included: Access to necessary parts for repair or replacement is included, reducing the need for separate procurement and accelerating restoration of service.
• Replacement service: Replacement hardware and service are included to ensure continuity of operations when a repair cannot be completed quickly in situ.
• Device scope: Coverage centers on the Cisco ASR1006-X chassis and related components, with terms defined by the SMARTnet contract and Cisco policies.

How to install Cisco SMARTnet Extended Service for Cisco ASR1006-X Chassis

SMARTnet is a service program rather than a physical device, so “installation” refers to enrolling, activating, and provisioning coverage for your equipment. Use these steps to enable immediate access to 24x7 support, rapid exchanges, and reliable parts replacement for your ASR1006-X chassis.

• Step 1 — Verify device identity and eligibility: Confirm you own a Cisco ASR1006-X chassis and that it falls under a compatible SMARTnet Extended Service contract. Ensure the device is properly recorded in your asset inventory for accurate contract association.
• Step 2 — Collect asset and contract details: Gather the device’s serial number, model, and any available UPC or SKU information if applicable. Have your current service contract details handy to reference during enrollment or renewal discussions.
• Step 3 — Initiate enrollment with Cisco or an authorized partner: Contact Cisco Support, your Cisco account representative, or a trusted partner to start the SMARTnet Extended Service enrollment. Specify you want 24x7 access with a 4-hour hardware exchange window for the ASR1006-X chassis.
• Step 4 — Choose delivery preferences and coverage options: Indicate whether you prefer on-site physical service, electronic/remote support, or a combination based on your operational needs and geographic considerations. This helps tailor the response model to your environment.
• Step 5 — Agree to terms and confirm coverage start date: Review service terms, confirm the coverage start date, and receive a service contract reference or ID to attach to your asset records for future reference and renewals.
• Step 6 — Prepare for rapid activation and deployment: Ensure your facilities team and network operations staff are aware of the service activation, have access to the chassis, and understand escalation procedures so replacements can be delivered and deployed without delay when required.
• Step 7 — Document procedures for future maintenance: Record the activation steps, contact channels, and exchange process details in your internal runbooks to streamline future service events and audits.

Frequently asked questions

• What is Cisco SMARTnet Extended Service? It’s a comprehensive support program from Cisco that provides around-the-clock technical help, hardware replacement options, and coverage designed to keep Cisco networking devices, including the ASR1006-X chassis, operating smoothly and securely.
• What does 24x7 x 4 Hour Exchange mean? It means you have continuous access to support with a service level commitment to exchange failed hardware within four hours of fault identification or escalation, minimizing downtime on critical network paths.
• Which devices are covered by this service? The product description specifically references the Cisco ASR1006-X chassis, with coverage aligned to the terms of the SMARTnet Extended Service contract for that device. Additional coverage may apply per contract terms.
• Are parts included? Yes. The offering includes the parts necessary for hardware replacement or repair, covering both physical components and relevant electronic parts as part of the service delivery.
• Is on-site support available? A physical service subtype is available, which supports on-site visits when required, complementing remote support to ensure rapid restoration of service where location or complexity demands hands-on intervention.
• How do I enroll or activate the service? Enrollment is completed through Cisco Support or a Cisco authorized partner. You’ll provide asset details, confirm the service type and terms, and receive a contract reference to attach to your asset management records.