Cisco SMARTnet Extended Service for ASR1006-X Chassis

Protect your Cisco ASR1006-X chassis with Cisco SMARTnet Extended Service, a premium support plan designed to keep mission-critical networks resilient. This service blends fast hardware replacement with proactive protection and expert guidance, enabling you to maximize uptime, minimize downtime, and extend the life of your router chassis. Ideal for enterprise edge, data center, and service-provider environments, SMARTnet Extended Service delivers reliable coverage, making it easier to manage change, updates, and growth without sacrificing performance. With 8x5 coverage and Next Business Day exchange, you’re backed by Cisco’s trusted support ecosystem, so problems are addressed quickly and efficiently. This offering not only safeguards your investment but also adds tangible value through continued access to technical resources, streamlined escalation, and a predictable support experience that your operations can depend on. The ASR1006-X is a high-performance chassis designed for scalable routing and convergence; pairing it with SMARTnet Extended Service ensures you have the right blend of hardware readiness, process discipline, and expert assistance to navigate hardware faults, component failures, and firmware updates. In short, this service is built for organizations that demand reliability, speed, and peace of mind as they deploy and expand their Cisco infrastructure.

• 8x5 coverage with Next Business Day hardware exchange: Access reliable, timely replacement of failed hardware within the next business day, reducing downtime and keeping critical services online during peak operation periods.
• Parts and electronic protection included: Comprehensive coverage that includes replacement parts and protection for electronic components, helping you preserve device integrity and lifecycle value.
• Physical service subtype for hands-on support: The plan accommodates physical service actions when physical replacement or on-site assistance is required, accelerating recovery and maintaining service continuity.
• Direct access to Cisco TAC and resources: Get expert guidance from Cisco’s Technical Assistance Center and accompanying online tools to diagnose, triage, and resolve issues efficiently.
• Reliability, efficiency, and peace of mind: Designed to boost network reliability, reduce mean time to repair, and protect your investment by providing a clear, predictable support pathway for your ASR1006-X chassis.

Technical Details of Cisco SMARTnet Extended Service for ASR1006-X Chassis

• Product: Cisco SMARTnet Extended Service for the Cisco ASR1006-X Chassis
• Coverage level: 8x5x Next Business Day Exchange
• Inclusions: Hardware parts replacement and electronic protection
• Support channel: Access to Cisco Technical Assistance Center (TAC) and online resources
• Service type: Physical and electronic protection with replacement service

how to install Cisco SMARTnet Extended Service

• Verify device details: Confirm the ASR1006-X chassis model, serial number, and current network asset records to ensure proper entitlements apply to the correct device.
• Purchase and assign entitlement: Buy the SMARTnet Extended Service and assign the contract to the specific chassis SKU/UPC in your Cisco account or via your authorized reseller.
• Register the asset: Ensure the chassis is registered in the Cisco Smart Net Portal (or equivalent system used by your organization) with accurate location and contact information for notifications and renewal reminders.
• Define escalation and replacement preferences: Establish preferred replacement workflows, whether Next Business Day exchanges or on-site escalation, in alignment with your internal IT processes.
• Validate coverage and readiness: After activation, verify entitlement visibility, confirm TAC access, and test alerting or case creation processes so you’re prepared for future incidents.

Frequently asked questions

• What does Cisco SMARTnet Extended Service cover for the ASR1006-X? It provides hardware replacement (Next Business Day), parts coverage, electronic protection, and access to Cisco TAC and online resources to assist with diagnosis, configuration guidance, and incident resolution.
• What does 8x5x Next Business Day mean? 8x5 refers to business-hour support availability, while Next Business Day indicates when replacement hardware can be delivered or arranged after a service request is initiated, helping minimize downtime for critical systems.
• Does this service include software updates or firmware upgrades? Yes, SMARTnet Extended Service typically includes access to Cisco software downloads and upgrades as part of the entitlement, along with technical guidance to implement them safely.
• How is the replacement process carried out? When a hardware fault is detected or reported, Cisco coordinates a hardware exchange or on-site replacement per the service terms, with the goal of restoring normal operation as quickly as possible.
• How do I renew or extend my SMARTnet coverage? Renewal is managed through your Cisco account or authorized reseller. You’ll receive renewal reminders, and you can attach the extended service to the same device asset to maintain continuity of support.