Cisco SMARTnet - Extended Service - Service delivery Pak For Asr1000-

Optimized for network uptime, this Cisco SMARTnet Extended Service delivers a comprehensive service package designed to protect and extend the life of your ASR1000 routers. By combining rapid hardware exchange, expert technical support, and extensive electronic resources, this service helps reduce downtime, accelerate issue resolution, and provide predictable maintenance costs. Whether you operate a small business backbone or a large enterprise network, this service delivery Pak is engineered to keep mission-critical routing infrastructure online when it matters most.

• Eight by Five Coverage with Next Business Day Exchange: This service provides business-hours support with hardware replacement dispatched to your site the next business day after a confirmed service event. The rapid exchange minimizes downtime, helping keep essential data paths up and running. With proactive case handling and predefined escalation paths, you’ll experience fewer interruptions to your network operations and smoother incident management.
• Parts Replacement (Physical): The program includes replacement of defective or failed physical components, ensuring that faulty hardware is swapped quickly to restore normal router performance. By streamlining the hardware refresh process, you minimize the risk of extended outages and maintain network reliability even in demanding environments such as data centers, campus core, and edge deployments.
• Electronic Support and Resources: Access Cisco’s electronic support portal, software updates, and online knowledge bases. This component helps you diagnose and triage issues faster, download the latest software revisions when needed, obtain security patches, and leverage Cisco TAC resources for remote guidance. Electronic support complements hands-on service with 24/7 digital tools to keep your network current and secure.
• Investment Protection and Reliability: By extending the service lifecycle of your ASR1000 hardware, you safeguard your initial investment and improve long-term reliability. The program reduces unplanned maintenance costs and offers a predictable budgeting model, enabling IT teams to plan more effectively while maintaining high service levels for customers and users.
• Simple Management and Renewal: Enrollment and renewal are designed for ease, with clear terms and straightforward administration through the Cisco account and service portal. You’ll be able to view coverage details, schedule replacements, and renew before expiration, ensuring there are no gaps in support. This streamlined approach helps IT teams stay focused on strategic initiatives rather than administrative tasks.

Technical Details of Cisco SMARTnet Extended Service Pak for ASR1000

• Service Type: Extended Service Delivery Pak for Cisco ASR1000 series routers, combining hardware replacement with comprehensive technical support and access to Cisco electronic resources.
• Coverage Window: 8x5 service hours with Next Business Day exchange for eligible components, designed to align with standard business operations and to minimize downtime during critical maintenance windows.
• Parts Coverage: Physical replacement parts are provided under the service agreement, ensuring rapid restoration of function after component failure or defect.
• Electronic Support: Access to Cisco electronic support tools, software downloads, knowledge bases, and proactive alerts to help diagnose issues and stay current with best practices and security updates.
• Response and Restoration: Next Business Day exchange to speed the return to normal operations, combined with technical guidance from Cisco experts to accelerate fault isolation and repair.
• Eligibility and Devices: Applies to Cisco ASR1000 series routers as listed in the service contract; coverage details may vary by contract and region. Confirm device eligibility when purchasing.
• Activation and Administration: Activation is completed through your Cisco account and enrollment in the SMARTnet service portal. Manage coverage, monitor cases, request exchanges, and access software resources from a centralized interface.
• Renewal and Term Options: Flexible renewal terms are available to align with your maintenance lifecycle, ensuring continuous protection and avoiding gaps in service.

How to Install Cisco SMARTnet Extended Service Pak for ASR1000

Note: This is a service delivery package rather than a hardware installation. There is no on-site installation required to deploy SMARTnet; instead, you activate and manage the service through your Cisco account. Follow these steps to enroll and configure your coverage:

Step 1: Gather essential device information, including ASR1000 model names, serial numbers, and site locations. This data ensures accurate enrollment and correct coverage mapping to your hardware.

Step 2: Access your Cisco account and initiate activation of the SMARTnet Extended Service Pak for the ASR1000 series. If you do not have an account, create one or contact your Cisco representative to assist with enrollment.

Step 3: Verify and select the appropriate service contract ID, ensuring that the 8x5 Next Business Day exchange option is included and that your region and account details are correctly configured for shipping and escalation.

Step 4: Confirm shipping preferences and exchange procedures. The process typically involves pre-approved exchange methods for defective components and specifications for next-business-day delivery to your location.

Step 5: Use the Cisco SMARTnet Portal to monitor your coverage, submit service requests, track the status of exchanges, and download software updates. Regularly review alerts and advisories to stay aligned with security and performance best practices.

Step 6: Plan renewals well in advance. Coordinate with your network operations team to align maintenance budgets with device lifecycle timelines and to prevent gaps in coverage during hardware refresh cycles.

Frequently Asked Questions

• What devices are covered by this service? The Extended Service Pak covers Cisco ASR1000 series routers as specified in your service contract. Confirm eligibility in your order details or via your Cisco account representative.
• What does the 8x5x Next Business Day Exchange include? It provides support during business hours with rapid hardware replacement delivered the next business day after a service event is confirmed and approved for exchange, helping minimize downtime for critical routing paths.
• Do I get software updates with SMARTnet Extended Service? Yes. Electronic support resources include access to software downloads, security updates, and documentation to keep your device current and protected.
• How do I renew or extend coverage? Renewals are managed through the Cisco account portal or via your Cisco sales representative. Renewal terms are designed to match your maintenance lifecycle and budget planning.
• Is installation required? No hardware installation is needed. This is a service delivery package that supplements your ASR1000 hardware with ongoing support and rapid replacement capabilities to maintain network uptime.
• What information do I need to enroll? You should have device models, serial numbers, site locations, and your preferred contact and shipping details to ensure accurate enrollment and efficient service delivery.