Cisco SMARTnet Extended Service for 10GE 2-P — 24x7x4 Exchange Coverage

Secure, dependable, and scalable protection for your Cisco 10GE 2-P deployments, Cisco SMARTnet Extended Service delivers around-the-clock technical support and rapid hardware exchanges to keep critical networks online. This service is designed to protect your investment by reducing downtime, extending device life, and providing peace of mind through predictable maintenance that aligns with busy IT environments. With 24/7 access to Cisco TAC, guaranteed 4-hour hardware exchanges, and inclusive parts and electronic support, you can rely on responsive assistance and proactive problem resolution whenever you need it. Whether you’re expanding a data center, upgrading campus infrastructure, or maintaining a high-availability core, SMARTnet Extended Service for 10GE 2-P helps you optimize performance, reliability, and total cost of ownership.

• 24x7 expert support with a guaranteed 4-hour hardware exchange for Cisco 10GE 2-P configurations, minimizing downtime on mission-critical networks and preserving service levels across data centers, campuses, and enterprise backbones. This extended service ensures continuous access to Cisco’s technical resources, with rapid turnarounds designed to keep your network resilient even during peak usage or after equipment failures.
• Comprehensive coverage includes replacement parts and eligible components (physical) along with Electronic Protects access, meaning you receive both physical hardware renewal and robust electronic support. The combination of physical exchanges and digital assistance helps you address both hardware faults and configuration or optimization questions without delays, keeping you in control of network performance and maintenance windows.
• Designed to protect your investment by delivering dependable efficiency and predictable budgeting. With SMARTnet Extended Service, you gain a centralized support framework that aligns with enterprise procurement practices, reduces the risk of unreliability, and supports IT teams in planning capacity, spares, and lifecycle management for Cisco 10GE 2-P environments.
• Convenient service sub-type and streamlined activation make it easy to attach coverage to compatible devices. Whether you manage a single 10GE link or a multi-port fabric, this service is structured to fit flexible deployment models, enabling quick onboarding, simplified renewals, and clear service levels that empower teams to operate with confidence.
• Optimized for Cisco 10GE 2-P hardware, SMARTnet Extended Service combines hardware replacement, expert guidance, and ongoing software and security resources. This synergy supports reliable throughput, minimizes disruptive outages, and helps ensure network services—from core routing to high-speed uplinks—perform consistently under load.

Technical Details of Cisco SMARTnet Extended Service for 10GE 2-P

• Service type: Extended Service with hardware replacement (exchange)
• Coverage window: 24 hours per day, 7 days a week, with a 4-hour hardware exchange commitment
• Included support: Replacement parts (physical), include electronic support and access to Cisco Technical Assistance Center (TAC)
• Target devices: Cisco 10GE 2-P configurations and related hardware used in high-speed network environments
• Response time: Guaranteed 4-hour hardware exchange to restore services
• Delivery method: Physical hardware replacement plus ongoing electronic assistance for troubleshooting and configuration
• Sub-type compatibility: Physical and electronic support to address both hardware faults and software or configuration questions

How to Activate and Install Cisco SMARTnet Extended Service

Getting SMARTnet Extended Service up and running on your Cisco 10GE 2-P devices is designed to be straightforward, ensuring minimal downtime and rapid value realization. Activation involves associating the service with the correct device identifiers and confirming coverage in your account. Follow these steps to ensure a smooth setup and ongoing protection:

• Gather essential device details: serial numbers, model identifiers, and the applicable SKU or UPC that corresponds to your 10GE 2-P hardware. These details are used to attach the SMARTnet Extended Service to the exact equipment in your environment.
• Purchase or apply the extension to the 10GE 2-P device through Cisco or an authorized reseller. Ensure that your procurement matches the intended deployment and maintenance window to avoid gaps in coverage.
• Activate the service in the Cisco Smartnet portal or contact Cisco TAC to attach the extended service contract to the device. Verification may involve confirming ownership, device location, and the service term.
• Prepare for the hardware exchange process: designate the replacement strategy, ensure proper labeling, and arrange for return of any failed units with the provided return materials and instructions. Your 4-hour exchange commitment begins after activation and confirmation of coverage.
• Monitor service status, renew before expiration, and maintain current contact details in your Cisco account. Proactive renewal ensures continuous coverage, access to TAC resources, and seamless transition between support windows without lapses in protection.

Frequently Asked Questions

• Q: What is Cisco SMARTnet Extended Service for the 10GE 2-P product?
  A: It is Cisco’s extended support plan that combines 24x7 technical assistance with a 4-hour hardware exchange for Cisco 10GE 2-P configurations, including replacement parts and electronic support to help you maintain high availability and operational efficiency.
• Q: What does 24x7x4 hour exchange mean in practice?
  A: It means you have around-the-clock access to Cisco TAC, and if a covered hardware component fails, Cisco commits to exchanging the defective unit within 4 hours to minimize downtime and preserve service levels.
• Q: Which devices are eligible for this SMARTnet Extended Service?
  A: The service is designed for Cisco 10GE 2-P configurations and related supported hardware. Eligibility is determined by the device model, serial number, and Cisco’s coverage terms at the time of purchase.
• Q: How do I renew or extend my SMARTnet coverage?
  A: Renewal is typically handled through Cisco or an authorized reseller. You’ll receive reminders before expiration, and renewal can be attached to the existing device records to maintain uninterrupted protection.
• Q: Where can I get support or more information about this service?
  A: Cisco TAC provides 24/7 support. You can contact them via phone or the Cisco support portal for activation, status checks, and guidance on exchange replacements or service updates.