Cisco SMARTnet - Extended Service - Service Sg550xg-48t 48-po

CiscoSKU: 11273648

Price:
Sale price$1,536.01

Description

Secure, optimize, and future-proof your Cisco SG550XG-48T 48-port switch with Cisco SMARTnet Extended Service. This premium support offering delivers rapid problem resolution, direct access to Cisco engineers, and a comprehensive mix of hardware and software coverage designed for busy networks. Built to keep critical edge devices performing at peak, SMARTnet Extended Service combines proactive care with responsive incident handling so your IT team can focus on strategic initiatives rather than firefighting. Whether you’re managing a growing small business, a mid-market deployment, or a distributed enterprise edge, this extended service provides predictable protection, scalable support, and peace of mind from Cisco’s trusted engineering network.

  • Rapid problem resolution with 24/7 direct access to Cisco engineers and a streamlined escalation process. SMARTnet uses Cisco’s global expertise to identify, diagnose, and resolve complex issues quickly, reducing mean time to repair (MTTR) and minimizing downtime for your SG550XG-48T. With proactive case routing and experienced engineers, you can expect faster restoration of services and a clearer path through technical challenges.
  • Comprehensive hardware and software coverage for the SG550XG-48T 48-port switch. The Extended Service includes hardware replacement options when needed, software and firmware updates to keep your device secure and feature-rich, and ongoing access to Cisco’s software resources. This ensures your switch remains supported across firmware evolutions and security patches without out-of-pocket surprises.
  • Flexible, device-by-device coverage with scalable service levels. SMARTnet Extended Service can be tailored to match your network topology and budget, allowing you to align coverage with critical devices while maintaining cost control. Whether you need baseline software support, expedited hardware replacement, or a mix of both, this service adapts to your environment.
  • Proactive support that helps prevent outages. In addition to reactive incident handling, SMARTnet provides proactive resources such as access to Cisco’s knowledge base, configuration best practices, and maintenance recommendations. Proactive health checks and software advisories help you stay ahead of issues before they impact users, supporting stable performance and predictable operations.
  • Easy enrollment, renewal, and administration. The service is designed for smooth onboarding and renewal, minimizing admin overhead. You’ll benefit from transparent terms, predictable annual costs, and straightforward renewal processes that keep your coverage continuous without gaps, helping you budget and plan long term without surprises.

Technical Details of Cisco SMARTnet - Extended Service - Service Sg550xg-48t 48-po

  • Coverage scope: Cisco SMARTnet Extended Service for the SG550XG-48T 48-Port switch, providing hardware replacement options, software updates, and direct technical support from Cisco engineers. This integrated approach helps keep both hardware and software components current and supported throughout the contract lifecycle.
  • Response and resolution options: Access to 24x7 technical assistance with tiered response times based on service level. Typical arrangements include Next-Business-Day hardware replacement or faster response when required by the criticality of the device, ensuring rapid recovery and minimal downtime during outages.
  • Support channels: Direct access to Cisco engineers through the Cisco Technical Assistance Center (TAC) and digital resources. This includes troubleshooting guidance, escalation paths, and access to Cisco’s knowledge base and software advisories to support complex diagnostics and resolution.
  • Eligibility and activation: Requires an active SMARTnet entitlement associated with the SG550XG-48T device, plus registration of the device serial number and service contract with Cisco. Activation is designed to be straightforward, enabling you to begin coverage quickly after purchase or renewal.
  • Hardware and software coverage details: Hardware replacement is available for covered failures, with software and firmware updates to maintain compatibility and security. The combination ensures that your SG550XG-48T stays current with Cisco’s supported software lifecycle.
  • Geographic availability and scope: Global availability to support international deployments and regional operations, ensuring consistent service levels across locations where your SG550XG-48T is deployed.

how to install Cisco SMARTnet Extended Service for SG550XG-48T

  • Verify eligibility and purchase: Confirm that your SG550XG-48T is eligible for SMARTnet Extended Service and acquire the appropriate service contract for your location and required service levels. Review the contract terms to understand coverage windows, response times, and renewal cycles.
  • Collect device identifiers: Gather the SG550XG-48T serial number(s) and current product details. Have your Cisco account or partner information ready to facilitate a smooth registration process.
  • Register and activate coverage: Register the device and service contract with Cisco, linking the SG550XG-48T to SMARTnet Extended Service. Ensure contact details, escalation contacts, and preferred hours are up to date in the portal for efficient case handling.
  • Choose service level options: Select the desired service levels, including hardware replacement options, software update coverage, and any add-ons. Configure notification preferences to receive alerts about advisories, renewals, and critical updates.
  • Prepare for ongoing support: Establish internal workflows for incident reporting and proactive maintenance. Ensure your network management team knows how to open cases with Cisco TAC, provides relevant device data, and follows recommended diagnostics to expedite resolution.

Frequently asked questions

  • Q: What exactly is Cisco SMARTnet Extended Service?
    A: Cisco SMARTnet Extended Service is an advanced support offering that extends hardware and software coverage for Cisco devices, providing 24x7 access to Cisco engineers, hardware replacement options, software updates, and proactive resources to help prevent and resolve issues quickly.
  • Q: Which devices are eligible for SMARTnet Extended Service?
    A: Eligibility typically includes Cisco devices that are covered under a valid SMARTnet entitlement and are within the supported lifecycle. The SG550XG-48T 48-Port switch in this listing is the target device for the described extended service, but eligibility can vary by model, region, and contract terms.
  • Q: What does hardware replacement include?
    A: Hardware replacement provides for replacement of failed or critically degraded hardware components under the terms of the service contract. Replacement speed (such as Next-Business-Day) depends on the chosen service level and availability, and may include shipment times and handling charges as defined in the contract.
  • Q: How do I activate SMARTnet Extended Service?
    A: Activation typically involves purchasing the service, registering the device serial number(s) and contract with Cisco, and configuring the service in your Cisco account. After activation, you’ll have access to TAC support, software updates, and replacement options per your chosen levels.
  • Q: What are typical response times?
    A: Response times vary by service level. Commonly, 24x7 access to engineers is available, with hardware replacements offered on Next-Business-Day or faster under premium plans. Critical incidents may receive expedited handling depending on contract terms.
  • Q: Does SMARTnet Extended Service include software updates?
    A: Yes. Software and firmware updates are part of the coverage, ensuring your SG550XG-48T remains supported with current Cisco software for security, performance, and feature enhancements.

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