Cisco SMARTnet Extended Service Sntc-24x7x4 for Cisco ASR1000

Secure, round-the-clock protection for Cisco ASR1000 routers with Cisco SMARTnet Extended Service Sntc-24x7x4. This comprehensive support plan merges hardware replacement, proactive technical assistance, and seamless asset management to keep critical networks running with minimal downtime. Whether you operate a data center, edge deployment, or service provider backbone, this service delivers predictable costs, fast response times, and worldwide reach through Cisco's trusted Technical Assistance Center (TAC). With 24x7x4-hour coverage, exchange-based parts, and both physical and electronic support options, you can rely on robust service levels that align with demanding network environments.

• Around-the-clock coverage: Access Cisco TAC 24/7 with a guaranteed 4-hour response window for eligible cases, ensuring rapid issue resolution and minimizing network disruption during nights, weekends, and holidays.
• Fast hardware exchange and replacement: When a field-replaceable unit fails, the service provides accelerated hardware exchange to keep your Cisco ASR1000 routers handling critical traffic with minimal downtime and service interruption.
• Software and electronic support: In addition to hardware coverage, you gain access to software updates, bug fixes, and electronic support resources to maintain compatibility and performance across your Cisco infrastructure.
• Tailored for Cisco ASR1000 series: Specifically designed for high-performance edge and aggregation routers, offering practical support for common modules and configurations used in enterprise and service-provider networks.
• Streamlined administration and renewals: All-in-one service management with transparent SLAs, predictable pricing, and renewal reminders through the Cisco SMARTnet portal, making contract oversight easy for IT and network teams.

Technical Details of Cisco SMARTnet Extended Service

Technical details summarize the coverage scope, service level commitments, and support resources that come with the Sntc-24x7x4 offering. This section highlights the key elements that influence uptime, repair timelines, and the overall value of the extended service for Cisco ASR1000 deployments.

• Service level: 24x7x4-hour exchange service for eligible hardware issues on Cisco ASR1000 routers, with rapid access to replacement parts and technical assistance.
• Coverage type: Hardware replacement and parts availability, with electronic support and access to Cisco TAC for problem diagnosis and guidance.
• Device eligibility: Primarily targeted at Cisco ASR1000 Series Routers; may include related modules and field-replaceable units as defined in the purchase agreement.
• Response and repair model: Combination of advance hardware replacement and, where applicable, on-site or remote escalation to quickly restore service levels.
• Accessibility: Global support network through Cisco TAC, with regional service centers to facilitate repairs and replacements according to the contract terms.
• Portal and administration: Activation, tracking, and renewals managed through the Cisco SMARTnet portal for streamlined contract governance.

how to install Cisco SMARTnet Extended Service

Activating Cisco SMARTnet Extended Service for your Cisco ASR1000 environment is a straightforward process designed to minimize administrative overhead while maximizing protection for critical infrastructure. The following steps outline a typical activation flow that organizations use to ensure continuous coverage and rapid response when issues arise.

• Step 1 — Confirm eligibility and collect device details: Gather the serial numbers, model information, and network role of the Cisco ASR1000 routers you intend to protect. Verify the intended service level (24x7x4) and the contract duration to match your deployment needs.
• Step 2 — Purchase and assign the contract: Acquire the SMARTnet Extended Service and assign the contract to the relevant devices. Ensure the contract is tied to the correct Cisco product IDs and serial numbers so coverage begins immediately upon activation.
• Step 3 — Register devices in the SMARTnet portal: Create or log into your Cisco SMARTnet account and register each protected device. Attach the active service contract to those devices to enable entitlement for hardware exchange, parts, and TAC support.
• Step 4 — Confirm service level and coverage details: Review the guaranteed response times, replacement options (such as next-day or 4-hour exchanges), and any location-based caveats. Update contact points to ensure timely notifications and escalations.
• Step 5 — Understand claim and escalation procedures: Learn how to initiate a service request, what information to provide (device model, serial number, symptoms, impact), and how Cisco TAC will guide the repair or replacement process. Maintain renewal schedules to prevent coverage gaps.

Frequently asked questions

• Q: What is included in Cisco SMARTnet Extended Service Sntc-24x7x4 for Cisco ASR1000?
  A: It includes 24/7 access to Cisco TAC, 4-hour response for eligible cases, hardware exchange and replacement, parts availability, and electronic support resources for the Cisco ASR1000 Series, with portal-based contract management.
• Q: What does 24x7x4-hour coverage mean in practice?
  A: It means around-the-clock technical assistance with a guaranteed 4-hour response time from the moment a case is opened for supported issues, across all days of the week, depending on location and entitlement.
• Q: Does this service include on-site support?
  A: Yes, the service can include on-site or rapid exchange depending on the location, the severity of the issue, and the specific contract terms. The goal is to restore service as quickly as possible.
• Q: How do I activate or renew my SMARTnet Extended Service?
  A: Activation is completed when the contract is purchased and assigned to the devices in the Cisco SMARTnet portal. Renewal is managed through the same portal with reminders and updated terms.
• Q: What information is needed to file a service request?
  A: You will typically need the device model, serial number, a description of the fault, impact to business operations, and any relevant configuration or location details to help TAC diagnose and escalate efficiently.