Cisco SMARTnet Onsite Extended Service - 3 Year: 24x7x4 On-site Support with Exchange, Parts & Labor

Protect your Cisco investment with a comprehensive, future-proof service plan designed to keep critical network infrastructure operating at peak performance. The Cisco SMARTnet Onsite Extended Service for 3 years delivers 24x7x4 on-site coverage, rapid hardware exchange, and inclusive parts and labor, giving you predictable budgeting and reduced downtime. This program is ideal for businesses that depend on uninterrupted connectivity, mission-critical applications, and fast incident resolution, ensuring your network hardware is supported by Cisco’s trusted expertise when it matters most.

• 24x7x4 On-site Coverage: Around-the-clock access to Cisco technical support with on-site response within four hours in eligible regions, minimizing disruption to your operations and maintaining service levels even outside business hours.
• On-site Exchange, Parts & Labor: Quick hardware exchanges combined with labor coverage mean fewer delays, faster RMA processing, and reduced maintenance overhead for your IT team.
• Predictable Total Cost of Ownership: A transparent, fixed-term program that simplifies budgeting and avoids surprising repair costs, helping you forecast long-term network expenses.
• Electronic and Physical Maintenance: Comprehensive care for both electronic components and physical hardware, including diagnostics, preventive maintenance, and firmware or software updates when applicable.
• Access to Cisco TAC and Proactive Support: Direct access to Cisco’s Technical Assistance Center with guidance on configuration, optimization, and issue resolution, plus recommendations for best practices and security updates.

Technical Details of Cisco SMARTnet Onsite Extended Service - 3 Year

• Service Model: On-site, 24x7x4-hour response with on-site exchange and labor coverage for eligible devices.
• Coverage Duration: 3 years from the service activation date, with renewal options available through Cisco or authorized partners.
• Service Level: 4-hour on-site response time for qualifying hardware issues, designed to minimize downtime and maintain critical business operations.
• Inclusions: Parts and labor, electronic and physical maintenance, access to Cisco TAC, and software updates or firmware recommendations as appropriate to the device family.
• Exclusions: Non-Cisco hardware, third-party devices not covered under SMARTnet terms, software licenses not bundled with the service, and items outside the defined covered equipment list.

how to install Cisco SMARTnet Onsite Extended Service - 3 Year

Activating this extended service is designed to be seamless and complementary to your existing Cisco deployments. Follow these steps to ensure full coverage and rapid dispatch when needed:

• Confirm Eligibility: Verify that your Cisco devices are eligible for SMARTnet Onsite extension and identify the exact model family and serial numbers to be covered.
• Purchase and Register: Acquire the 3-year extended service contract and obtain the assigned contract number or SKU. Register the contract with Cisco or your authorized reseller, linking it to your asset inventory.
• Link to Asset Inventory: Map each covered device to its asset record, including location details, serial numbers, and hardware configurations, to ensure accurate on-site dispatch and coverage mapping.
• Define Service Address and Roles: Specify service locations and the points of contact for on-site visits, including after-hours escalation contacts if applicable.
• Set Renewal Reminders and Updates: Establish alerts for renewal windows, firmware or software advisories, and maintenance windows so you stay ahead of potential issues.

Frequently asked questions

• Q: What is included in Cisco SMARTnet Onsite Extended Service? A: It provides 24x7x4 on-site support, hardware exchange with parts and labor, electronic and physical maintenance, access to Cisco TAC, and software or firmware guidance during the term.
• Q: How long does coverage last? A: The extended service covers a period of 3 years from the activation date, with renewal options available through Cisco and authorized partners.
• Q: What does the 4-hour on-site response mean? A: In eligible regions, a technician is dispatched to your site within four hours of the issue being reported, subject to service terms and regional availability, to minimize downtime for critical devices.
• Q: Are software updates included? A: Yes, software updates, advisories, and related firmware recommendations are included as part of the SMARTnet service, aligned with device compatibility and licensing terms.
• Q: Can I customize coverage for multiple locations? A: Yes, SMARTnet Onsite Extended Service can be configured to cover a range of devices across multiple sites, with centralized or site-specific service addresses as needed.
• Q: How do I renew or extend beyond three years? A: Renewal options and additional extended service plans are available through Cisco or your authorized partner, with terms tailored to your network growth and evolving hardware mix.