Cisco SMARTnet Onsite - Extended Service - 3 Year - Service

The Cisco SMARTnet Onsite - Extended Service - 3 Year - Service is an essential support plan designed specifically for businesses that rely heavily on Cisco devices. This service provides comprehensive technical support and maintenance, ensuring high availability and functionality of your critical infrastructure. With the Cisco SMARTnet Onsite service, you will experience peace of mind knowing that expert assistance is always just a call away, available 24/7. Our service plan is crafted to minimize downtime and keep your operations running smoothly.

• 24/7 Support: Enjoy round-the-clock technical assistance, ensuring that help is available whenever you need it. Whether it's day or night, you can count on Cisco's dedicated support team ready to assist you.
• 4-Hour On-Site Response: Experience swift service with a guaranteed on-site response time of just 4 hours. This prompt service ensures that any technical mishaps are addressed quickly, minimizing downtime and disruption to your business operations.
• Parts and Labor Included: Benefit from an all-inclusive service that covers both parts and labor. This comprehensive approach means you won't face unexpected costs when addressing issues, providing you with financial predictability.
• Extended 3-Year Coverage: With a service duration of three years, you gain long-term protection for your Cisco equipment. This extended coverage affords you the peace of mind and dependability needed to focus on your core business activities.
• Electronic Service Tracking: Take advantage of our electronic service tracking feature that simplifies managing your service requests and issues. This feature ensures efficient communication and tracking of resolutions, allowing you to stay informed throughout the process.

Technical Details of Product

• Service Type: Onsite Support
• Service Duration: 3 Years
• Support Availability: 24/7
• Response Time: 4 Hours
• Included Services: Parts and Labor
• Service Sub Type: Electronic

How to Install

To activate your Cisco SMARTnet Onsite service, follow these simple steps:

1. Purchase your Cisco SMARTnet Onsite - Extended Service through an authorized Cisco reseller.
2. Receive a confirmation email containing your service contract details.
3. Keep your contract number handy to access support whenever you need it.
4. In case of issues, contact Cisco support via the provided contact methods in your contract.
5. Schedule an on-site visit if required, and ensure your equipment is accessible for the technician.

Frequently Asked Questions

• What does Cisco SMARTnet Onsite cover? The Cisco SMARTnet Onsite service covers technical support, parts replacement, and labor costs for any service required during the contract duration.
• How quickly can I expect a technician to arrive? You can expect a technician to arrive on-site within 4 hours of your service request, ensuring minimal disruption to your operations.
• Can I extend my service after the initial 3 years? Yes, you can renew your Cisco SMARTnet Onsite service at the end of the 3-year period by contacting your Cisco reseller.
• Is the service available for all Cisco products? The Cisco SMARTnet Onsite service is available for a variety of Cisco products. It's best to consult with your reseller to ensure your specific equipment is covered.
• How do I submit a service request? You can submit a service request through the Cisco support portal, via phone, or through your designated Cisco representative.