Cisco SMARTnet Onsite Extended Service – 3 Year for M5 Blade (W/o)

Protect your Cisco M5 Blade infrastructure with a powerhouse of coverage that keeps your network humming around the clock. The Cisco SMARTnet Onsite Extended Service for 3 years delivers a comprehensive blend of on-site support, rapid hardware response, and seamless parts availability designed to minimize downtime and maximize uptime. This service level blends the reliability of 24 x 7 expert assistance with hands-on on-site engineering, ensuring that critical issues are diagnosed and resolved quickly, whether you’re managing a private data center, a multi-site campus, or a high-demand enterprise environment. With physical and electronic coverage, on-site exchange options, and included parts and labor, you gain peace of mind knowing your Cisco M5 Blade is protected by a trusted, proactive support ecosystem that keeps your operations running smoothly and cost-effectively.

• 24x7 on-site support with 4-hour response — This extended service guarantees round-the-clock access to Cisco’s technical expertise and a rapid on-site response time. Whether it’s a weekday peak or a weekend outage, qualified engineers are available to diagnose, triage, and guide resolution to keep your mission-critical applications online. This level of coverage is designed to reduce mean time to repair and minimize the impact of hardware issues on your users and customers.
• On-site exchange with parts and labor — When a faulty module or component requires replacement, Cisco SMARTnet Onsite provides an on-site exchange service that includes replacement parts and labor. This means you won’t be left waiting for shipments or dealing with complex repair windows—your hardware is swapped or repaired on-site, helping to maintain service levels and business continuity with minimal disruption.
• Physical and electronic coverage — The extended service covers both physical hardware and electronic support to ensure a holistic approach to maintenance. You gain access to hardware maintenance, diagnostics, and software-related assistance, supporting the full lifecycle of your Cisco M5 Blade environment while aligning with best practices for data-center resilience and IT operations governance.
• Reliable peace of mind and on-site guarantee — With a three-year commitment, this SMARTnet extension provides dependable protection against unexpected hardware failures. The on-site guarantee, combined with priority access to Cisco’s Technical Assistance Center (TAC), creates a predictable support experience that helps you plan around maintenance windows and budget for future upgrades without sacrificing uptime.
• Specifically designed for Cisco M5 Blade systems — This service is tailored for the Cisco M5 Blade hardware profile, ensuring compatibility with your rack, chassis, and blade configurations. By focusing on the M5 Blade, the program optimizes parts availability, service windows, and engineering expertise, making it an ideal choice for organizations relying on this platform for core workloads and performance-intensive applications.

Technical Details of Cisco SMARTnet Onsite Extended Service – 3 Year – Service M5 Blade W/o

• Service type: Cisco SMARTnet Onsite Extended Service
• Duration: 3 years
• Coverage level: 24x7 on-site support with 4-hour on-site response
• On-site features: Exchange service for defective hardware with on-site replacement
• Parts & Labor: Included as part of the service
• Coverage scope: Physical hardware maintenance and electronic support
• Supported platform: Cisco M5 Blade (W/o)
• Technical access: 24x7 access to Cisco Technical Assistance Center (TAC)
• Use case: Enterprise data centers, multi-site environments, and mission-critical workloads

How to install Cisco SMARTnet Onsite Extended Service

• Confirm eligibility and purchase — Verify that your Cisco M5 Blade hardware is covered under the 3-year SMARTnet Onsite Extended Service and complete the purchase through your Cisco account or authorized channel. Activation typically requires providing your device serial numbers and model details to associate the service with your hardware.
• Gather essential details — Collect the following: serial numbers of the M5 Blade components, current firmware/software versions, data-center location, and primary contact information for rapid dispatch and scheduling. Having this information ready accelerates activation and on-site fulfillment.
• Activate and configure coverage — Work with Cisco or your channel partner to activate the extended service on the M5 Blade. Ensure the service profile reflects 24x7 coverage, 4-hour on-site response, and the exchange option. Configure escalation preferences to match your internal incident management process.
• Schedule initial on-site visit — When a hardware issue is detected or anticipated maintenance is required, coordinate with Cisco to schedule the on-site visit within the 4-hour response window. Provide access requirements, data-center credentials (as permitted), and any prerequisite safety or access controls to avoid delays.
• Maintain documentation and renewals — Keep all service communications, order numbers, and asset inventories organized for renewal reminders. Track parts exchanged, repair timelines, and any software advisories issued by Cisco to maintain continuous coverage and compliance with your IT policies.

Frequently asked questions

• Q: What does Cisco SMARTnet Onsite Extended Service include for a 3-year term?
  A: It provides 24x7 on-site support with a guaranteed 4-hour on-site response, on-site hardware exchange, and coverage for parts and labor, along with both physical and electronic support. The service is tailored for the Cisco M5 Blade, ensuring compatibility and priority access to Cisco TAC for timely issue resolution.
• Q: Is on-site installation required to use SMARTnet Onsite?
  A: No installation is required. Activation of the service is performed on the hardware and device records, after which on-site support is scheduled as needed. The program is designed to deliver maintenance and rapid repair rather than software-only support, though software updates and TAC assistance are included as part of the coverage.
• Q: Can I upgrade or change the service level after purchase?
  A: Service levels and terms are typically defined at purchase. If you need to adjust coverage, contact your Cisco account representative or partner to discuss available options and potential proration or renewal terms as you extend or modify the contract.
• Q: What happens if I run into a hardware issue outside your business hours?
  A: The SMARTnet Onsite Extended Service provides 24x7 access to Cisco TAC and a 4-hour on-site response. In the event of an outage, you can initiate a case anytime, and Cisco will dispatch on-site support to address the problem within the guaranteed timeframe, helping you minimize downtime.