Cisco SMARTnet Onsite - Extended Service - Service

Introducing the Cisco SMARTnet Onsite - Extended Service, a comprehensive solution designed to provide exceptional support for your Cisco products. This service ensures maximum uptime and offers peace of mind through prompt, professional assistance available around the clock. Ideal for businesses that demand immediate attention to hardware issues, Cisco SMARTnet Onsite allows you to focus on your core operations without worrying about potential downtime.

• 24 x 7 x 4 Hour Support: Enjoy round-the-clock access to expert support, ensuring that help is always just a phone call away. With a guaranteed 4-hour response time, your critical issues will be addressed quickly and efficiently.
• On-site Assistance: Benefit from the convenience of on-site support, allowing technicians to come directly to your location for hands-on troubleshooting and repairs. This service minimizes downtime and maximizes productivity.
• Parts Replacement Service: Our SMARTnet service includes parts replacement to swiftly resolve any hardware problems, ensuring that your operations remain uninterrupted.
• Flexible Scheduling: This service provides great flexibility in scheduling work hours, locations, and assignments, allowing you to plan maintenance at your convenience and minimizing the impact on your business operations.
• Minimized Inventory Costs: The combination of parts and labor service characteristics helps you maintain lower inventory costs. This means you can rely on Cisco to deliver the necessary components, reducing the need for excess stock.

Technical Details of Cisco SMARTnet Onsite - Extended Service

• Service Type: Extended Service
• Service Level: 24 x 7 x 4 Hour Support
• Method: On-site Support
• Service Components: Parts & Labor, Physical, Electronic
• Response Time: 4 Hour Parts and Labor

How to Install

To take advantage of the Cisco SMARTnet Onsite - Extended Service, simply follow these steps:

1. Contact your Cisco account representative or authorized reseller to purchase the SMARTnet Onsite service.
2. Ensure that your Cisco devices are registered under the service contract.
3. Set up your contact information and preferred service locations with the Cisco support team.
4. In the event of an issue, call the 24 x 7 support line, providing your service contract number and details of the problem.
5. A technician will be dispatched to your location within the guaranteed response time for on-site assistance.

Frequently Asked Questions

• What is the benefit of choosing Cisco SMARTnet Onsite - Extended Service? Cisco SMARTnet Onsite - Extended Service offers prompt on-site support, parts replacement, and flexible scheduling to reduce downtime and ensure maximum dependability for your Cisco products.
• How quickly can I expect a technician to arrive? With our guaranteed 4-hour response time, a technician will be on-site to assist you with your issue within four hours of your call.
• Is this service available for all Cisco products? Yes, the Cisco SMARTnet Onsite - Extended Service is applicable to a wide range of Cisco hardware and software products. Please check with your Cisco representative for specifics on your devices.
• Can I customize the support hours for my business? Yes, the service provides flexibility in scheduling work hours based on your business needs. You can arrange support times that minimize disruption to your operations.
• What if I need service outside of the 4-hour response window? Our support is available 24 x 7, meaning you can reach out for assistance at any time, and our team will work to address your issues as quickly as possible.