Cisco SMARTnet Onsite - Extended Service - Service

The Cisco SMARTnet Onsite - Extended Service is an essential support solution designed for businesses that rely on Cisco networking equipment. This comprehensive service ensures that you have access to expert assistance and critical resources whenever needed, allowing you to focus on your core business operations. With its emphasis on reliability, efficiency, and swift support, this service minimizes downtime and maximizes your operational capabilities.

• Comprehensive Onsite Support: The Cisco SMARTnet Onsite service provides you with 8 x 5 support, ensuring that expert assistance is just a call away, right at your location.
• Parts Replacement Service: In the event of equipment failure, you can count on a swift parts replacement service that keeps your systems operational with minimal interruption.
• Maintenance That Adds Value: This service not only protects your investment, but it also enhances the reliability of your systems, allowing for a seamless operation and improved performance.
• Labor Included: Enjoy hassle-free maintenance and repairs as both parts and labor are covered under this service, allowing you to concentrate on your business without worrying about unexpected costs.
• Convenient Next Business Day Response: Benefit from Next Business Day response time for parts and labor, ensuring your equipment issues are addressed promptly and efficiently.

Technical Details of Cisco SMARTnet Onsite - Extended Service

• Service Type: Onsite Maintenance
• Support Hours: 8 x 5 (8 hours a day, 5 days a week)
• Response Time: Next Business Day for parts and labor
• Coverage: Parts & Labor included
• Service Location: Onsite at customer premises

How to Install Cisco SMARTnet Onsite - Extended Service

To activate your Cisco SMARTnet Onsite - Extended Service, follow these simple steps:

1. Purchase the Cisco SMARTnet Onsite - Extended Service through an authorized Cisco reseller or directly from Cisco.
2. Register your service agreement using the provided service code on the Cisco support website.
3. Ensure that your Cisco equipment is eligible for support under this service by checking compatibility with Cisco's product support database.
4. After registration, you will receive a confirmation email with your service details and contact information for support.
5. In case of equipment failure, contact the Cisco support center using the provided contact details to arrange for on-site service.

Frequently Asked Questions

What is included in the Cisco SMARTnet Onsite - Extended Service?

This service includes 8 x 5 onsite support, parts and labor for maintenance and repairs, and Next Business Day response time for any issues that arise.

How do I know if my Cisco equipment qualifies for this service?

Eligibility can be determined by checking your equipment against Cisco's product support database or by contacting Cisco support for assistance.

What should I do if I experience equipment failure?

Contact the Cisco support center using the contact details provided in your service confirmation email. They will assist you in arranging for parts replacement and labor as needed.

Can I upgrade my service level?

Yes, you can inquire with your Cisco reseller about upgrading your service level to meet your changing needs.

Is there a limit on the number of service calls I can make?

No, there is no limit on the number of service calls, as long as they are covered under the terms of your Cisco SMARTnet Onsite - Extended Service agreement.