Cisco SMARTnet Onsite - Extended Service - Service

The Cisco SMARTnet Onsite - Extended Service is a premium service offering designed specifically to provide organizations with exceptional support and maintenance for their Cisco systems. With this extensive service, businesses can ensure operational continuity and minimal downtime, thanks to rapid response times and expert assistance. Available 24/7, this service is crucial for any organization relying on Cisco products to maintain productivity and efficiency.

• 24/7 Support Availability: Get access to expert support any time, day or night. This feature guarantees that issues are resolved promptly, minimizing disruption to your operations and ensuring business continuity.
• 4 Hour On-Site Response Time: Enjoy the ease of timely service with a guaranteed four-hour response time. This rapid service enables technicians to provide quick solutions to any technical problems, enhancing overall productivity.
• Physical and Electronic Service: Flexibility is key with the option of both physical and electronic service. This allows your business to choose the type of support that best fits its needs, ensuring reliable assistance when required.
• Expert On-Site Support: Gain access to experienced technicians who can diagnose and resolve issues directly at your location. This hands-on approach fosters quicker resolutions and minimizes downtime, allowing your business to remain operational.
• Dependable Replacement Service: Rely on timely hardware replacement for defective equipment, ensuring that your systems continue to operate efficiently. This feature offers peace of mind, knowing you have backup plans in place to mitigate disruptions.

Technical Details of Cisco SMARTnet Onsite - Extended Service

• Service Type: On-site support and maintenance
• Service Hours: 24 hours a day, 7 days a week
• Response Time: 4-hour service level agreement for on-site support
• Service Modes: Physical and electronic service options available
• Replacement Services: Hardware replacement included as part of the service

How to Install

To get started with Cisco SMARTnet Onsite - Extended Service, follow these steps:

1. Purchase the Cisco SMARTnet Onsite - Extended Service through an authorized Cisco partner or directly from Cisco.
2. Receive your service activation confirmation details via email or your Cisco account.
3. Access the Cisco support portal to log your service requests or to reach out to customer support.
4. In case of any hardware issues, follow the instructions provided for requesting on-site technician assistance.
5. Upon notification, an expert technician will arrive on-site within the guaranteed four-hour timeframe to resolve the issue.

Frequently Asked Questions

• What is included in the Cisco SMARTnet Onsite - Extended Service? This service includes 24/7 technical support, on-site service with a four-hour response time, and hardware replacement services.
• How do I request on-site support? You can request on-site support through the Cisco support portal or by contacting Cisco customer service directly.
• Is there a limit to the number of service calls I can make? There is no limit to the number of service calls you can make under the Cisco SMARTnet Onsite - Extended Service as long as the issue falls within the service coverage.
• What should I do in case of hardware failure? If you experience hardware failure, log a service request through the Cisco support portal, and a technician will be dispatched to resolve the issue.
• Can I upgrade my service plan? Yes, Cisco offers various service plans which can be upgraded based on your organization's needs. Contact your Cisco representative for further assistance.