Cisco SMARTnet Onsite - Extended Service - Service

Experience unparalleled support and peace of mind with the Cisco SMARTnet Onsite - Extended Service. This comprehensive service solution is designed to provide round-the-clock assistance, ensuring that your Cisco products remain operational and effective. With a dedicated focus on your needs, our service guarantees timely resolutions and minimizes downtime, making it an essential addition to your IT infrastructure.

• 24 x 7 x 4 Hour Support: Enjoy continuous support with a guaranteed 4-hour response time for parts and labor. No matter the time of day, our expert technicians are ready to assist you, ensuring your network remains uninterrupted.
• On-site Service: Our on-site support means you don't have to travel anywhere for assistance. We come to you, providing hands-on help and ensuring that your equipment is back up and running without delay.
• Comprehensive Parts & Labor Coverage: This service includes both parts and labor, so you won't have to worry about unexpected costs. Our coverage ensures that all aspects of your service needs are met efficiently and effectively.
• Increased Productivity: With physical service options, your team can focus on their core responsibilities while we handle the technical challenges. Our on-site technicians provide a personal touch that enhances project timelines and productivity.
• Proactive Problem Management: The Cisco SMARTnet Onsite service offers proactive support, helping you identify potential issues before they escalate. This ensures smooth operations and extends the lifespan of your Cisco products.

Technical Details of the Cisco SMARTnet Onsite - Extended Service

• Service Type: Onsite Support
• Support Availability: 24/7
• Response Time: 4 hours for parts and labor
• Service Coverage: Physical, Electronic
• Features: Exchange service, Complete Parts & Labor coverage

How to Install

To activate your Cisco SMARTnet Onsite - Extended Service, simply follow these steps:

1. Purchase the service through an authorized Cisco partner or directly from Cisco.
2. Receive your service contract and documentation via email.
3. Contact Cisco support using the provided contact information to schedule your first service or support call.
4. Provide any necessary details regarding your equipment and support needs during your initial contact.

Frequently Asked Questions

• What is included in the Cisco SMARTnet Onsite - Extended Service? The service includes 24/7 technical support, a guaranteed 4-hour response time for parts and labor, and comprehensive coverage for both physical and electronic needs.
• How does the 4-hour response time work? Once you report an issue, a Cisco technician will be dispatched to your location within 4 hours to address the problem, ensuring minimal downtime.
• Is there a limit to the number of service calls I can make? There is no limit on the number of service calls you can make as long as you are covered under the SMARTnet Onsite service agreement.
• Can I upgrade or modify my service plan? Yes, you can work with your Cisco partner to modify or upgrade your service plan as your business needs evolve.
• What types of issues are covered under this service? The service covers a wide range of technical issues related to your Cisco equipment, including hardware failures, software support, and configuration assistance.