Cisco SMARTnet Onsite - Extended Service - Service

The Cisco SMARTnet Onsite - Extended Service is your go-to solution for ensuring the longevity and efficiency of your Cisco equipment. With this comprehensive support and maintenance service, you can keep your network infrastructure running smoothly, thereby minimizing downtime and enhancing productivity. This service offers a wealth of benefits designed to meet the diverse needs of businesses today, allowing you to focus on what matters most while we take care of your network.

• Comprehensive Coverage: The Cisco SMARTnet Onsite - Extended Service provides complete protection for your Cisco investment, ensuring that you have access to extensive support and maintenance options tailored to your needs.
• Rapid On-Site Support: Experience the advantage of on-site support, which guarantees quick response times to limit downtime and maintain business continuity, allowing for seamless operations.
• Parts Replacement Service: Enjoy peace of mind with the included parts replacement service, designed to promptly and efficiently resolve hardware issues, so your systems are always up and running.
• Dependable 4-Hour Response Time: With a guaranteed 4-hour response time for parts replacement, you can rest assured that repairs will be completed timely, increasing the reliability of your operations.
• Enhanced Productivity: The SMARTnet Onsite service optimizes your network reliability which in turn ensures maximum productivity for your team and organization, allowing for growth and efficiency.

Technical Details of Product

• Service Level: 8 x 5 x 4 Hour support
• Type of Service: On-site and Exchange Parts Replacement
• Response Time: 4 Hours
• Service Features: On-site support, parts replacement, and technical assistance

How to Install

To take advantage of the Cisco SMARTnet Onsite - Extended Service, follow these steps:

1. Purchase the Cisco SMARTnet Onsite service through an authorized Cisco partner or directly from Cisco.
2. Receive confirmation of your service agreement, which details the coverage and response times.
3. Contact Cisco support when you encounter hardware issues, providing your service agreement details.
4. A Cisco technician will be dispatched to your location within the agreed-upon response time for on-site assistance.
5. Utilize the parts replacement service as needed to ensure your equipment is operating optimally.

Frequently Asked Questions

• What is included in the Cisco SMARTnet Onsite service? The service includes on-site support, parts replacement, and access to Cisco's technical assistance.
• How quickly can I get support? The service guarantees a 4-hour response time for parts replacement and provides on-site assistance from Cisco technicians.
• Can I customize my SMARTnet service level? Yes, you can discuss customization options with your Cisco partner to fit your specific business needs.
• What types of Cisco equipment are covered? The service covers various Cisco devices. Please check with your Cisco partner for specific coverage details.
• Is there a contract length for the SMARTnet service? Contract lengths may vary. Typically, services are offered on an annual basis, with renewal options available.