Cisco SMARTnet Onsite - Extended Service - Service

The Cisco SMARTnet Onsite - Extended Service is the ideal solution for businesses that rely on Cisco products, offering comprehensive support that enhances the reliability of your network operations. With this service, you gain access to expert assistance at any time, ensuring that your technical needs are met efficiently and effectively. Benefit from 24 x 7 x 4-hour on-site support that minimizes downtime and maximizes productivity, allowing your business to run smoothly regardless of technical challenges.

• 24 x 7 x 4-Hour Support: Experience nonstop support with guaranteed on-site technician response within four hours, ensuring your business operations remain uninterrupted day or night.
• On-Site Service: Receive immediate problem resolution from professional technicians who come to your location, avoiding the delays often associated with remote troubleshooting.
• Physical Exchange Service: Enjoy prompt hardware replacements to quickly restore functionality, keeping your operations on track without lengthy wait times.
• Expert Assistance: Rely on a dedicated team of highly trained professionals who possess in-depth knowledge of Cisco technologies, ready to tackle any technical difficulties that may occur.
• Increased Productivity: Focus on your core business objectives with hands-on support that ensures technical issues are resolved swiftly, allowing you to keep your projects on schedule.

Technical Details of Product

Service Type: Onsite Technical Support

Service Hours: 24/7

Response Time: 4 hours

Service Coverage: Physical Exchange Service

Service Level Agreement (SLA): Guaranteed on-site technician availability within specified time

How to Install

To install and activate your Cisco SMARTnet Onsite - Extended Service, follow these simple steps:

1. Purchase the service through an authorized Cisco partner or directly from Cisco.
2. Receive your service confirmation and activation details via email.
3. Register your Cisco products with the provided activation code to activate the SMARTnet service.
4. Contact Cisco’s support line to discuss your service needs and schedule your first on-site visit if necessary.
5. Keep your service contract handy for reference to ensure seamless support.

Frequently Asked Questions

What is the benefit of the 24 x 7 x 4-hour support?
This support model ensures that you can get help anytime, day or night, with a guaranteed technician response time of four hours, minimizing downtime and disruption.

What types of issues does the on-site service cover?
The on-site service covers hardware failures, network disruptions, and other technical issues that may arise with your Cisco products.

How quickly can I expect a technician to arrive on-site?
Technicians are guaranteed to arrive on-site within four hours of your support request, ensuring fast and efficient resolution of your technical issues.

Is there a limit to the number of support incidents I can request?
No, there is no limit to the number of incidents you can log. You can request support as often as needed to maintain your network's performance.

Can I customize my SMARTnet service level?
While the standard package provides comprehensive support, you can discuss specific needs and requirements with Cisco representatives to tailor the service to your business.