Cisco SMARTnet Onsite - Extended Service - Service

Enhance your IT infrastructure with the Cisco SMARTnet Onsite - Extended Service. This robust service offers unparalleled support for your Cisco devices, ensuring that your network remains operational with minimal downtime. With the peace of mind that comes from reliable service, Cisco SMARTnet Onsite is designed to protect your investment while optimizing productivity for your business.

• Comprehensive Coverage: The Cisco SMARTnet Onsite - Extended Service provides a complete maintenance package that includes parts and labor. This ensures that any necessary repairs or replacements are handled swiftly, keeping your operations running smoothly.
• Next Business Day Response: With a promise of Next Business Day response, this service guarantees that you won’t have to wait long for support. This rapid response time is crucial for minimizing downtime and maintaining productivity.
• On-Site Support: Benefit from on-site expert assistance whenever you need it. The accessibility of trained professionals allows for quick resolution of issues, reducing the impact on your business operations.
• Increased Reliability: Rely on the parts replacement service to ensure that your equipment is always functioning at its best. This feature enhances the dependability of your network, allowing your team to focus on the tasks that matter most.
• Improved Productivity: By covering both parts and labor, the Cisco SMARTnet Onsite service allows for efficient handling of maintenance tasks. This means that potential issues can be resolved quickly, leading to enhanced overall productivity.

Technical Details of Product

• Service Type: Extended Service
• Coverage Hours: 8 x 5
• Response Time: Next Business Day
• Service Includes: On-site maintenance, parts, and labor
• Ideal For: Businesses looking to protect their IT investments and maintain optimal network performance

How to Install

Installing Cisco SMARTnet Onsite - Extended Service is straightforward. Follow these steps:

1. Contact your Cisco representative to initiate the service agreement.
2. Provide your Cisco device details and any specific requirements for your business.
3. Once the service is activated, ensure that your on-site contact is aware of the support procedures.
4. Utilize the Cisco support portal for any service requests or to schedule on-site visits as needed.

Frequently Asked Questions

• What is included in the Cisco SMARTnet Onsite - Extended Service? This service includes comprehensive coverage for parts and labor, on-site support, and access to Cisco experts to resolve any issues that arise.
• What does “Next Business Day” response mean? A “Next Business Day” response means that if a problem occurs, a technician will be on-site the following business day to address the issue.
• Is this service available for all Cisco products? This service is available for a wide range of Cisco products. However, it is advisable to confirm eligibility with your Cisco representative.
• How can I request service or support? Requests for service can be made through the Cisco support portal or by contacting your designated Cisco support agent directly.
• Can I customize my service plan? Yes, Cisco SMARTnet Onsite - Extended Service can be tailored to meet the specific needs of your business. Discuss your requirements with your Cisco representative.