Cisco SMARTnet Onsite Extended Service for 9300 48-Port PoE+

Ensure maximum uptime for your Cisco Catalyst 9300 48-Port PoE+ switch with Cisco SMARTnet Onsite Extended Service. This comprehensive coverage delivers round‑the‑clock access to Cisco experts, rapid on‑site hardware support, and full parts and labor coverage to keep your network operating smoothly. Designed for mission‑critical deployments, SMARTnet Onsite Extended Service minimizes downtime, speeds issue resolution, and provides a clear path for proactive maintenance and seamless expansion. With on‑site service at your location, you gain convenient, hands‑on support that reduces repair time and helps you maintain service levels in demanding environments where every minute of downtime matters. Whether you’re supporting a campus network, a data center edge, or a wholesale distribution hub, this extended service aligns with your needs for reliability, responsiveness, and predictable budgeting.

• 24/7 expert technical support with a guaranteed 4‑hour on‑site response. This ensures critical issues are addressed quickly and your network can resume normal operations with minimal disruption, even outside standard business hours.
• On‑site replacement (Exchange) service. When a component fails, Cisco provides hardware exchanges at your location to accelerate repair times, reduce downtime, and keep your Catalyst 9300 48‑port PoE+ switch functioning as intended during peak loading and busy periods.
• Parts and labor coverage included. Covered components are repaired or replaced with no surprise costs for the hardware or the skilled labor needed to implement the fix, helping you maintain predictable maintenance budgets.
• Electronic and physical support channels. Access to both remote diagnostics and on‑site assistance ensures you receive the right level of help for different scenarios, from configuration questions to complex hardware faults.
• Optimized for Cisco Catalyst 9300 Series, 48‑port PoE+ models. The service is tailored to support PoE+ deployments, high‑density access, and the resiliency expectations of modern campus networks, with attention to ease of use and fast issue resolution for Power over Ethernet devices.

Technical Details of Cisco SMARTnet Onsite Extended Service for 9300 48-Port PoE+

• Service type: On-site, Extended Service with 24x7 access and 4‑hour on-site response.
• Coverage scope: On-site hardware support at the customer location for covered Cisco equipment, including Catalyst 9300 48‑Port PoE+ switches.
• Response time: Guaranteed 4 hours for on-site arrival and initial issue assessment after a service request is opened.
• Hardware replacement: Exchange-based hardware replacement of failed or failed‑in‑field components to minimize downtime and maintain network performance.
• Parts and labor: All necessary parts and skilled labor are included for covered components as part of the contract terms.
• Support channels: Electronic (remote support, diagnostics, and portal access) and physical (on-site engineering) support to address a wide range of technical scenarios.
• Device coverage: Specifically designed to cover Cisco Catalyst 9300 Series switches with 48‑port PoE+ configurations; terms vary by contract and device eligibility.
• Contract term and renewal: Terms are defined by the service contract; renewal options are available to maintain continuous coverage aligned with device lifecycles.

how to install Cisco SMARTnet Onsite Extended Service

• Confirm eligibility and identify the device model (Cisco Catalyst 9300, 48‑Port PoE+). Gather the device serial number and SKU/UPC if available.
• Purchase the SMARTnet Onsite Extended Service and select the desired coverage parameters (24x7 access, 4‑hour on-site response, on-site exchange, parts and labor).
• Register the device with Cisco or your authorized reseller. Use the serial number, SKU/UPC, and customer contact information to create the service record and attach it to the correct device.
• Provide site details and escalation preferences. Include the service address, access instructions, key contacts, and any site-specific safety or access requirements to ensure rapid deployment of engineers.
• Activate the service and verify start date. Confirm delivery of welcome materials, access to the Cisco support portal, and any required technician scheduling preferences to facilitate a smooth first service call.

Frequently asked questions

• What is Cisco SMARTnet Onsite Extended Service? It is a comprehensive service that provides 24x7 technical support with on-site hardware coverage, 4‑hour on-site response, and exchange‑based hardware replacement along with parts and labor to keep Cisco devices actively functioning.
• Which devices are covered by this service? The description focuses on Cisco Catalyst 9300 Series switches with 48-port PoE+ capabilities, but eligibility depends on your contract terms and device configuration.
• How quickly can I expect on-site support? On-site engineers are dispatched with a guaranteed 4-hour arrival window after the service request is opened, subject to geographic location and scheduling constraints.
• How do I enroll or activate the service? Enrollment typically occurs through Cisco or an authorized reseller. You will provide device details (serial numbers, SKUs/UPCs) and site information to create and activate your SMARTnet Onsite contract.
• Does SMARTnet Onsite include software updates or remote diagnostics? The service includes electronic support and access to Cisco technical resources, which may include remote diagnostics and software resources as defined by the contract terms; specifics vary by agreement.