Description
Protect your investment and maximize uptime with Cisco SMARTnet Onsite Extended Service designed specifically for the Cisco Catalyst 9300 family. This comprehensive support plan delivers on-site technical expertise, rapid hardware replacements, and streamlined service management to keep your 48-port PoE+ switches operating at peak performance. With 8x5x4 coverage, on-site response within four hours, and a reliable parts exchange process, you gain the peace of mind you need to focus on delivering business outcomes rather than fighting downtime.
Fast, reliable on-site support for critical network infrastructure. The SMARTnet Onsite Extended Service provides dedicated assistance from Cisco-certified engineers who arrive at your location to diagnose, repair, or replace hardware, helping to minimize network downtime and speed resolution times. This means less disruption for users and a more stable network backbone for your organization.
8x5x4 on-site coverage with four-hour response. With eight hours per day, five days a week, you benefit from a predictable service window and rapid onsite response when issues arise. The four-hour on-site response ensures that hardware problems on your Catalyst 9300 48-port PoE+ switches are addressed promptly, keeping your critical applications online.
Hardware replacement and parts protection. The service includes parts replacement and an exchange process to resolve problems quickly. When a component within the 9300 switch fails, Cisco can provide an exchange to restore normal operation, helping you avoid extended outages and maintain network performance. This is especially important for PoE+ configurations that power critical devices across your campus or enterprise.
Comprehensive coverage tailored to Cisco Catalyst 9300 48-Port PoE+ deployments. This extended service is designed to align with the unique demands of a high-density, Power over Ethernet+ environment. You’ll benefit from proactive access to Cisco’s global support ecosystem, ensuring that your PoE+ switches remain compatible with the latest firmware, security updates, and interoperability requirements for your network.
Value and reliability for enterprise networks. By combining on-site expertise, fast response, and parts protection, SMARTnet Extended Service helps maximize the uptime, reliability, and return on investment of your Catalyst 9300 48-port PoE+ switches. It’s a scalable solution that grows with your infrastructure needs, offering predictable budgeting and minimal operational risk as your network evolves.
Technical Details of Cisco SMARTnet Onsite Extended Service for Service 9300 48-Port PoE+
- Coverage: On-site support 8x5x4 with four-hour on-site response.
- Service Type: On-site exchange with parts replacement included.
- Target hardware: Cisco Catalyst 9300 series switches, 48-port PoE+ models.
- Support framework: Access to Cisco Technical Assistance Center (TAC) and official resources for diagnostics and guidance.
- Purpose: Protects investment, reduces downtime, and maintains network performance for critical campus and enterprise environments.
How to Install Cisco SMARTnet Onsite Extended Service
- Purchase eligibility and activation. Work with Cisco or an authorized reseller to add SMARTnet Onsite Extended Service to your Cisco Catalyst 9300 48-Port PoE+ switch portfolio. Ensure you have the correct device serial numbers or SKUs to associate with the service contract in your Cisco Smart Account.
- Schedule deployment and coverage. Coordinate with Cisco or your partner to establish the 8x5x4 coverage window and arrange on-site visits when required. Align the service with your maintenance calendar to minimize business disruption and ensure readiness for critical maintenance windows.
- Prepare the on-site environment. Provide secure access to the affected device, appropriate power, rack space, and remote management capabilities so the on-site engineer can perform diagnosis, hardware replacement, and validation efficiently.
- On-site service execution. When a fault is identified, the on-site engineer will perform necessary diagnostics, execute the exchange or parts replacement as covered, and verify device operation to ensure you return to normal network performance quickly.
- Post-service documentation and renewals. After service completion, confirm device status, update your Cisco Smart Account with the service activity, and review renewal or extension options to maintain continuous coverage for your Catalyst 9300 family.
Frequently asked questions
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What devices does Cisco SMARTnet Onsite Extended Service cover?
This service is designed for Cisco Catalyst 9300 family switches, including 48-port PoE+ models, to provide on-site support, parts replacement, and exchange capabilities. -
What does 8x5x4 On-site mean?
8x5x4 indicates eight hours per day, five days a week of service coverage with a four-hour on-site response time from a certified engineer. -
Does the service include hardware replacement and parts?
Yes. The contract includes parts protection and hardware exchange to resolve hardware failures and restore network functionality promptly. -
Is software support included?
The core focus of SMARTnet Onsite Extended Service is hardware replacement and on-site support. Software updates and advanced software troubleshooting are typically handled through Cisco TAC under the broader SMARTnet terms or through separate software support agreements. -
How do I activate or renew this service?
Activation or renewal is completed through Cisco or an authorized reseller. You’ll provide device serial numbers and align the service with your Cisco Smart Account for ongoing management and future renewals.
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