Cisco SMARTnet Onsite Premium - Extended Service - Service

The Cisco SMARTnet Onsite Premium - Extended Service is an essential support solution tailored for organizations that depend on Cisco technology. This service provides an all-encompassing support system designed to keep your Cisco equipment running efficiently and without interruptions. With unparalleled access to expert technical assistance around the clock, prompt on-site support, and convenient hardware replacements, you can safeguard your critical business operations from unforeseen outages. By choosing this service, you not only enhance the longevity of your Cisco devices but also enjoy a predictable cost structure, making it a perfect option for businesses that leverage Cisco infrastructure.

• Comprehensive 24/7 Support: Experience around-the-clock access to expert technical assistance, ensuring immediate resolution of issues to minimize disruption.
• On-Site Support: Receive timely on-site visits from certified technicians, ensuring that hardware issues are resolved quickly to keep your systems operational.
• 24 x 7 x 4 Hour Response: Benefit from a guaranteed 4-hour response time for urgent support requests, allowing your organization to maintain productivity without interruptions.
• Predictable Total Cost of Ownership: With fixed pricing and transparent service costs, organizations can plan their budgets effectively and avoid unexpected expenses.
• Physical Service Subtype: This service guarantees physical replacement for any hardware failures, providing peace of mind and convenience for your operations.

Technical Details of Product

• Service Type: Onsite Premium Extended Service
• Support Availability: 24 hours a day, 7 days a week
• Response Time: 4 hours
• Service Model: Exchange of defective hardware
• Service Coverage: Physical hardware support and replacement

How to Install

Installing the Cisco SMARTnet Onsite Premium service is straightforward. Follow these simple steps to ensure you are fully benefiting from your service:

1. Contact your Cisco Account Manager or authorized partner to purchase the Cisco SMARTnet Onsite Premium - Extended Service.
2. Provide all necessary information regarding your existing Cisco equipment that will be covered under this service.
3. Review and understand the terms and conditions associated with the 24/7 support and on-site service.
4. Once confirmed, you will receive your service agreement that outlines your coverage and support scope.
5. Keep your service agreement accessible for quick reference and ensure your team knows how to access the support services when needed.

Frequently Asked Questions

• What types of issues does the Cisco SMARTnet Onsite Premium service cover? This service covers hardware failures, technical assistance, and replacement of defective equipment to ensure your systems remain functional.
• How quickly can I expect a technician to arrive on-site? With a guaranteed 4-hour response time, a certified technician will be dispatched to your location as soon as possible after your support request is received.
• Is there a limit to the number of service requests I can make? No, there are no limits on the number of service requests you can make under the Cisco SMARTnet Onsite Premium contract, provided they fall within the service terms.
• What should I do if I encounter an issue outside of normal business hours? Since the service offers 24/7 support, you can reach out for assistance at any time, day or night, and receive help from Cisco support professionals.
• Can I transfer my Cisco SMARTnet Onsite Premium service to a new piece of equipment? Yes, as long as the new equipment is covered under the same service agreement, you can transfer your service to ensure continuity of support.