Cisco SMARTnet Onsite Premium - Extended Service - Service

The Cisco SMARTnet Onsite Premium - Extended Service offers a comprehensive support solution tailored for businesses that rely on Cisco equipment. Designed for maximum uptime and productivity, this service ensures that your systems are not only running smoothly but also supported by expert technicians when it matters most. With 24/7 availability and rapid response times, you can rest easy knowing that assistance is always just a call away.

• Comprehensive Coverage: With the Cisco SMARTnet Onsite Premium service, enjoy a full suite of support services including hardware replacement, software updates, and technical assistance. This ensures that your network infrastructure remains current and secure.
• 24 x 7 x 4 Hour Service: Benefit from around-the-clock support with a guaranteed 4-hour on-site response time. This commitment ensures swift action when issues arise, minimizing potential downtime and keeping your operations running seamlessly.
• On-site Exchange: Take advantage of the on-site exchange option that allows for immediate hardware replacement. In the event of equipment failure, this feature significantly reduces downtime, ensuring a quick recovery path for your business.
• Physical Service: Our trained professionals are on-site to assist with hardware installation or replacements, ensuring maximum efficiency and reliability during critical operations. This hands-on approach guarantees that your equipment is managed by skilled technicians.
• Enhanced Productivity: With dedicated support and immediate replacement services, your team can concentrate on their core tasks without the stress of network interruptions. This leads to increased productivity across the board.

Technical Details of Product

• Service Type: Onsite Premium Support
• Service Coverage: 24/7 availability
• Response Time: 4 hours on-site
• Replacement Method: On-site exchange of faulty hardware
• Physical Service: In-person technical support and hardware installation

How to Install

Installing and activating your Cisco SMARTnet Onsite Premium service is a straightforward process:

1. Purchase the Cisco SMARTnet Onsite Premium service for your specific Cisco device.
2. Follow the activation instructions provided in your purchase confirmation to register for the service.
3. Once registered, you will receive a welcome email with details on how to access support and schedule on-site service calls.
4. In the event of hardware failure, contact Cisco support using the information provided in your welcome email to initiate an on-site exchange.
5. Prepare for the technician’s arrival by ensuring all necessary access permissions and information are ready to facilitate a smooth installation process.

Frequently Asked Questions

• What is included in the Cisco SMARTnet Onsite Premium service? The service includes hardware replacement, software updates, technical support, and on-site assistance as needed.
• How quickly can I expect on-site service? The service guarantees a response time of 4 hours, meaning a technician will be on-site within that timeframe after you initiate a service request.
• Do I need to pay extra for on-site visits? No, on-site visits are included as part of the Cisco SMARTnet Onsite Premium service at no additional cost.
• Can I upgrade my existing SMARTnet service to the Onsite Premium? Yes, existing services can be upgraded by contacting your Cisco representative or account manager for assistance.
• What types of Cisco equipment are eligible for this service? The Cisco SMARTnet Onsite Premium service is available for a wide range of Cisco hardware, including routers, switches, and security appliances. Please check your specific equipment compatibility with Cisco support.