Cisco SmartNet Onsite Premium - Extended Service - Service

The Cisco SmartNet Onsite Premium - Extended Service is an indispensable solution for businesses aiming to maintain their Cisco systems at peak performance. This service guarantees 24/7 support, ensuring that your IT infrastructure is reliable and effective, while minimizing downtime. With Cisco SmartNet Onsite Premium, you can focus on your core business goals, thanks to a predictable total cost of ownership that alleviates the worry of unexpected expenses.

• 24 x 7 x 4 Hour On-Site Support: Benefit from round-the-clock expert assistance, with a rapid response time of just 4 hours. This ensures that any issues are addressed promptly, minimizing disruption to your operations.
• Comprehensive Maintenance: Regular maintenance is included to keep your Cisco equipment in optimal condition. This reduces the risk of unexpected failures and extends the lifespan of your devices, enhancing your investment.
• Replacement Service: In the event of a hardware mishap, SmartNet Onsite Premium offers a swift replacement service to resolve issues quickly. This ensures that your business can continue without interruption, maintaining productivity.
• Predictable Total Cost of Ownership: Fixed service fees allow for effective budgeting and financial planning. Enjoy the peace of mind that comes with a predictable financial commitment, enabling you to allocate resources more efficiently.
• Physical Service Sub-Type: This premium service provides hands-on support tailored to your specific needs, enhancing usability and increasing operational efficiency across your organization.

Technical Details of Product

• Service Type: Extended Onsite Support
• Support Availability: 24/7
• Response Time: 4 Hours
• Service Includes: Maintenance, Replacement Services, and Technical Assistance
• Physical Service Sub-Type: Yes

How to Install

To start enjoying the benefits of the Cisco SmartNet Onsite Premium - Extended Service, simply follow these steps:

1. Purchase the Cisco SmartNet Onsite Premium service through an authorized Cisco partner or directly from Cisco.
2. Upon purchase, you will receive a confirmation and a service contract detailing your coverage.
3. Contact Cisco support to register your devices and activate your service.
4. Review the included service details with your IT team to familiarize them with the support processes.
5. In case of an issue, utilize the 24/7 service hotline to request assistance or schedule an on-site visit.

Frequently Asked Questions

• What is the difference between Cisco SmartNet Onsite Premium and other Cisco support services? The primary difference lies in the availability of 24/7 on-site assistance and a rapid response time, which ensures that any issues are resolved quickly, minimizing downtime.
• How do I know if my Cisco equipment is eligible for this service? Check eligibility by contacting Cisco or your authorized Cisco partner, who can provide information based on your specific equipment model and service history.
• Can I transfer my SmartNet service to another device? Yes, service transfers can typically be accommodated. It’s advisable to contact Cisco support for specific instructions on how to transfer service coverage to a new device.
• Is there a minimum contract length for the Cisco SmartNet Onsite Premium service? Yes, Cisco usually requires a minimum service contract term, typically one year; however, please consult your service agreement for precise details.
• What should I do if I experience a hardware failure? In case of hardware failure, contact Cisco support immediately through the 24/7 hotline to initiate the replacement process and minimize downtime.