Cisco SMARTnet Onsite Premium - Extended Service for Catalyst 3850 24-Port

Elevate your network reliability with Cisco SMARTnet Onsite Premium, an extended service crafted for the Catalyst 3850 24-Port switch. This offering delivers around-the-clock support, rapid on-site engineering assistance, and a hardware exchange option to keep your critical infrastructure operating with minimal downtime. Designed for enterprises that rely on steady, predictable performance, Onsite Premium combines proactive maintenance, fast issue resolution, and easy budgeting to protect your investment while simplifying maintenance logistics. With 24x7 coverage and a four-hour on-site response, you gain priority access to Cisco’s Technical Assistance Center (TAC) and a streamlined path to issue resolution, so your network remains secure, resilient, and optimized for growth.

• Comprehensive 24x7x4 on-site coverage with a four-hour on-site response plus a hardware exchange option to rapidly resolve problems and minimize downtime, helping you maintain business continuity even during peak workloads.
• On-site hardware replacement ensures failed components are swapped quickly, preserving uptime for your Catalyst 3850 24-Port deployment and reducing the impact of hardware faults on critical services.
• Extended service support provides ongoing access to Cisco TAC, ongoing guidance for configuration best practices, and up-to-date maintenance information to keep your network secure and current.
• Optimized performance for your Catalyst 3850 24-Port environment, with expert guidance on firmware updates, compatibility, and network optimization to sustain throughput and reliability.
• Flexible procurement and activation through Cisco partners or authorized resellers, offering a straightforward path to extend coverage without disrupting operations or demanding significant internal resources.

Technical Details of Cisco SMARTnet Onsite Premium

• Service Type: On-site, extended coverage with 24x7 access and 4-hour on-site response to issues related to the Catalyst 3850 24-Port switch.
• Hardware Replacement: Exchange service included to replace faulty components quickly and restore normal operation with minimal downtime.
• Support Access: 24/7 access to Cisco Technical Assistance Center (TAC) and online support resources for troubleshooting, guidance, and updates.
• Covered Device: Cisco Catalyst 3850 24-Port switch, with support tailored to the needs of enterprise campus and data-center networks relying on these switches.
• Software & Firmware: Access to software updates and maintenance information for covered devices via Cisco portals, subject to contract terms and eligibility.
• Activation & Eligibility: Requires a valid SMARTnet Onsite Premium contract or activation via an authorized Cisco partner using the appropriate SKU or UPC reference.
• Delivery & On-site Service: On-site service at customer location with parts delivery and technician support aligned with the service level agreement (SLA).

How to Install Cisco SMARTnet Onsite Premium

Activation of SMARTnet Onsite Premium is performed through Cisco or an authorized reseller rather than a traditional software install. To get started, confirm your eligibility and secure the contract for the Catalyst 3850 24-Port switch. Gather the device’s details—model, serial number, and the applicable SKU or UPC—and prepare the service contract information for activation. Once the contract is in place, the asset is registered in Cisco’s service portal or via your partner, linking the Catalyst 3850 to the Onsite Premium coverage. Establish the service start date and confirm any site-specific requirements to ensure seamless on-site support when a technician visit is scheduled.

• Step 1: Verify eligibility and purchase or activate the SMARTnet Onsite Premium contract for your Catalyst 3850 24-Port switch through Cisco or an authorized reseller.
• Step 2: Gather asset details (serial number, model, SKU/UPC) and provide them to the partner or enter them into Cisco’s service portal to associate the device with the contract.
• Step 3: Confirm the service start date, coverage window, and site-specific access details (location, contact, and any safety or access precautions).
• Step 4: Prepare your environment for on-site support by ensuring network equipment is accessible, power is available, and maintenance windows are coordinated with stakeholders.
• Step 5: Monitor contract status through the Cisco portal or partner portal, and update asset information if the hardware is replaced or upgraded.

Frequently asked questions

• Q: What does Cisco SMARTnet Onsite Premium include for the Catalyst 3850 24-Port? A: It provides 24x7 on-site support with a four-hour response, hardware replacement (exchange) for failed components, access to Cisco TAC, and ongoing maintenance guidance to keep the Catalyst 3850 24-Port running reliably.
• Q: Which devices are covered by this service? A: The primary coverage described here targets the Cisco Catalyst 3850 24-Port switch, with service designed to address the needs of enterprise campus and data-center networks utilizing that platform.
• Q: What is the typical on-site response time? A: The service level includes a four-hour on-site response, meaning a qualified technician will arrive at your location within four hours of a reported issue, subject to geographic constraints and service availability.
• Q: How does Onsite Premium affect total cost of ownership? A: By providing predictable budgeting through a fixed service contract, accelerated repair times, and reduced downtime costs, it helps stabilize operating expenses and protect the return on investment for your Catalyst 3850 24-Port deployment.
• Q: How do I activate or renew the service? A: Activation or renewal is handled through Cisco or an authorized partner. You’ll need your device details, contract/SKU/UPC references, and the service start date to link the Catalyst 3850 to the SMARTnet Onsite Premium coverage.
• Q: Can I add more devices to the same SMARTnet Onsite Premium contract? A: Yes, many customers expand coverage by adding additional compatible Cisco devices to the same contract through their Cisco partner, which can streamline management and billing under a unified service agreement.