Description
Experience continuous network availability with Cisco SMARTnet Onsite Premium. This premium support program combines round‑the‑clock access to Cisco’s world‑class technical expertise with rapid on‑site response and hands‑on hardware support, designed to minimize downtime across large, mission‑critical networks. With 24/7 coverage, a guaranteed 4‑hour on‑site response, and exchange‑based hardware replacement, this service delivers tangible, on‑site confidence for Cisco devices configured with high port density and PoE requirements. The “Physical” service subtype emphasizes in‑person engineering and parts handling at your location, ensuring faults are diagnosed,_parts identified, and issues resolved with minimal disruption to your operations. Whether you’re managing campus networks, data centers, or distributed branches, SMARTnet Onsite Premium provides predictable service levels, fast fault resolution, and ongoing access to Cisco’s technical resources and software updates to keep your infrastructure secure and up to date.
- 24x7x4 Hour On-site Coverage: Around‑the‑clock access to Cisco TAC with a guaranteed four‑hour on‑site response window, designed to quickly identify, diagnose, and begin remediation of hardware issues at your location.
- On-site Hardware Exchange and Rapid Replacement: When a fault is detected, you receive a physical hardware replacement on site, reducing recovery time and keeping your network online with minimal disruption.
- Supports High Port Density (48 Gige Po): Tailored for networks with a large number of Gigabit Ethernet ports and PoE requirements, enabling efficient service for dense Cisco deployments.
- Comprehensive Engineering and Proactive Support: Access to senior Cisco engineers, proactive diagnostics, software update access, and escalation to ensure complex issues are resolved effectively.
- Predictable Budgeting and Peace of Mind: A predictable, flat‑rate service that simplifies budgeting for enterprise networks and delivers consistent service levels across sites and devices.
Technical Details of Cisco SMARTnet Onsite Premium - Service x 48 Gige Po
- Specifications are not provided in the input. Please refer to official Cisco documentation or the Synnex product specifications for current details and any site‑specific terms.
How to install Cisco SMARTnet Onsite Premium - Service x 48 Gige Po
- Confirm eligibility and obtain the correct service SKU/UPC from your Cisco account representative or channel partner. Ensure the devices to be covered are within the scope of SMARTnet Onsite Premium and eligible for on‑site support.
- Prepare an accurate inventory of covered devices, including model numbers, serial numbers, and the physical site locations where on‑site support will be required. This helps ensure fast dispatch and correct part provisioning.
- Register the service in the Cisco SmartNet portal or your partner’s management portal, linking the devices to the Onsite Premium coverage. Complete any required terms and acceptance documentation.
- Define site‑level details and escalation preferences, including primary contacts, on‑site visit logistics, and preferred communication channels for case updates and outage alerts.
- Review the service level expectations (24x7 access, 4‑hour on‑site response, hardware exchange) with your implementation partner, and confirm any regional restrictions, response times for specific locations, or additional chargeable options.
Frequently Asked Questions
- What is Cisco SMARTnet Onsite Premium? It is a premium hardware support service that provides 24/7 access to Cisco TAC, guaranteed on‑site response within four hours, and on‑site hardware exchange for covered Cisco devices, helping to minimize downtime and keep networks running smoothly.
- What does 24x7x4 hour on‑site mean? It means you can contact Cisco support at any time (24/7), and a qualified engineer will arrive on‑site within four hours of a service request to begin remediation or replacement for eligible issues.
- Does Onsite Premium include hardware replacement? Yes. The service includes on‑site hardware replacement as part of the fault remediation process, reducing MTTR (mean time to repair) for critical incidents.
- Which devices and port configurations are covered? Coverage typically extends to Cisco devices that are eligible under the SMARTnet Onsite Premium contract, including setups with high port density such as 48 Gige Po configurations. Specific coverage details should be verified in the purchased SKU documentation.
- How do I activate or enroll in SMARTnet Onsite Premium? Activation generally involves selecting the appropriate service SKU/UPC with Cisco or a partner, registering devices in the Cisco SmartNet portal, and agreeing to terms. An assigned account manager or partner will guide you through enrollment and site configuration.
- Can I customize or upgrade my coverage? Yes. Cisco and partners offer various service levels and add‑ons; you can adjust coverage to align with changing network needs, site count, and device inventory. Confirm options with your Cisco representative.
Customer reviews
Showing - Of Reviews
