Cisco SMARTnet Premium - Extended Service - 3 Year - Service

The Cisco SMARTnet Premium - Extended Service - 3 Year - Service is the ultimate solution for organizations looking to ensure their Cisco systems operate smoothly and efficiently. This comprehensive service not only minimizes downtime but also enhances the productivity of your network infrastructure, allowing you to focus more on your core business activities. With a predictable total cost of ownership, Cisco SMARTnet Premium empowers you to manage your budget effectively while benefiting from world-class support and resources.

• Comprehensive Support: Enjoy a wide array of services, including hardware replacement, technical support, and access to the latest software updates. This ensures that your Cisco systems remain current and continually optimized for performance.
• Next Business Day Exchange: Experience minimal disruption to your operations with our next business day exchange service. This feature allows for quick resolution of hardware issues, ensuring your network remains operational at all times.
• Flexible Scheduling: The physical service subtype allows for great flexibility in scheduling work hours, locations, and assignments. This adaptability maximizes your operational efficiency and aligns support efforts with your business needs.
• Predictable Costs: With a service duration of 3 years, you can accurately plan your budget. Eliminate unexpected maintenance costs and redirect your focus toward business growth and innovation.
• Expert Technical Assistance: Gain access to Cisco’s trained technical support professionals. Our experts are available to assist you with any issues, providing you with the guidance you need to resolve challenges quickly and efficiently.

Technical Details of Product

• Service Duration: 3 Years
• Support Hours: 8 x 5
• Service Type: Physical Replacement and Support
• Exchange Service: Next Business Day
• Service Level: Premium with priority access to Cisco resources

How to Install

Installing and utilizing the Cisco SMARTnet Premium - Extended Service is an easy and efficient process:

1. Contact your Cisco account manager or authorized reseller to purchase the service.
2. Once purchased, you will receive a confirmation and service activation details.
3. Register your Cisco equipment with the SMARTnet service portal to ensure continued support.
4. In case of hardware failure, report the issue through the portal or by calling Cisco's support hotline.
5. Arrange for the next business day exchange of hardware, ensuring minimal disruption to your operations.

Frequently Asked Questions

• What is included in the Cisco SMARTnet Premium service? The service includes hardware replacement, access to software updates, and technical support from Cisco professionals, ensuring your network is always performing optimally.
• How long does it take to receive a replacement part? With the Next Business Day exchange, you can expect to receive your replacement part within one business day of reporting the issue.
• Can I choose my support hours? Yes, the service allows for flexible scheduling of work hours, ensuring that support is available when you need it most.
• Is there a limit to the number of support cases I can open? No, there is no limit to the number of cases you can open, and our dedicated support team will assist you with all your inquiries.
• How do I renew my Cisco SMARTnet service? Renewal can typically be done through your Cisco account manager or authorized reseller, prior to the expiration of your current service agreement.