Cisco SMARTnet Premium - Extended Service - 3 Year - Service

The Cisco SMARTnet Premium - Extended Service - 3 Year - Service is an essential resource for organizations that depend on Cisco hardware and software. This premium service is meticulously crafted to deliver exemplary support and peace of mind, ensuring uninterrupted operations and maximum productivity. With an unwavering commitment to reliability and efficiency, this service provides businesses with the necessary technical assistance to tackle challenges effectively, allowing them to focus on their core objectives.

• Comprehensive Technical Support: Enjoy 8 x 5 technical support from Cisco certified engineers, ensuring that your issues are resolved promptly and professionally.
• Next Business Day Exchange: In the event of hardware failure, benefit from our Next Business Day Exchange service. This minimizes downtime and keeps your business running smoothly, ensuring you are back to normal operations in no time.
• Replacement Service Included: The Cisco SMARTnet Premium includes replacement services, providing you with peace of mind knowing that any technical issues will be addressed swiftly with minimal disruption to your business activities.
• Dedicated Physical Service: Our physical service sub-type guarantees work stability and expertise, ensuring that your hardware and software run at peak efficiency and reliability.
• Extended 3-Year Coverage: With a service duration of 3 years, you can focus on your core business activities while we manage your Cisco systems. This extended coverage ensures maximum productivity and timely results.

Technical Details of Product

• Service Type: Premium Support
• Service Duration: 3 Years
• Support Hours: 8 x 5
• Service Sub-type: Physical Exchange
• Service: Next Business Day

How to Install

To initiate your Cisco SMARTnet Premium service, follow these steps:

1. Purchase the Cisco SMARTnet Premium - Extended Service - 3 Year package through an authorized Cisco reseller or directly from Cisco.
2. Once purchased, you will receive a confirmation email with your service agreement and details on how to activate your service.
3. Log in to your Cisco account using the provided credentials in the confirmation email.
4. Follow the instructions to register your Cisco devices covered under the SMARTnet service.
5. Once registered, your service will be active, and you can start accessing technical support and replacement services.

Frequently Asked Questions

1. What is included in the Cisco SMARTnet Premium service?
   The Cisco SMARTnet Premium service includes 8 x 5 technical support, Next Business Day Exchange for hardware, and replacement services. It ensures you have the right support for your Cisco products.
2. How do I request technical support?
   You can request technical support through your Cisco account or by contacting Cisco support directly using the contact information provided in your service agreement.
3. What happens if my hardware fails?
   If your hardware fails, you can utilize the Next Business Day Exchange service to receive a replacement unit swiftly, minimizing the impact on your operations.
4. Can I extend my service beyond three years?
   Yes, you can renew or extend your Cisco SMARTnet Premium service before it expires. Contact your Cisco representative for renewal options.
5. Is there a limit to the number of devices I can cover?
   The number of devices that can be covered depends on your service agreement. Please consult with your Cisco representative to discuss your specific needs.